Michael O'Connor

Michael O'Connor Email and Phone Number

Director, Fraud Operations @ Cheddar Up
Saratoga Springs, UT, US
Michael O'Connor's Location
Saratoga Springs, Utah, United States, United States
Michael O'Connor's Contact Details

Michael O'Connor personal email

n/a
About Michael O'Connor

Hands-on leader and strategist focused on helping businesses increase revenues while mitigating risks.

Michael O'Connor's Current Company Details
Cheddar Up

Cheddar Up

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Director, Fraud Operations
Saratoga Springs, UT, US
Website:
cheddarup.com
Employees:
26
Michael O'Connor Work Experience Details
  • Cheddar Up
    Director, Fraud Operations
    Cheddar Up
    Saratoga Springs, Ut, Us
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  • Mike O'Connor
    Fraud Consultant
    Mike O'Connor Mar 2023 - Present
    Advising financial institutions, start-ups, investors, and enterprise executives in payment/fraud prevention best practices. Topics and activities include:- New account vetting/verification- Account Takeover- Money movement and payment fraud- End-to-end dispute management- Fraud team structure, training, and management strategy- Best-practice technologies designed to detect and prevent fraud and abuse- Content writing (blogs, marketing content review, industry practices/landscape, technology reviews, training, etc.)
  • Deserve
    Credit And Fraud Risk Operations
    Deserve Aug 2022 - Mar 2023
    Palo Alto, California, Us
    Built best-practice solutions around people and processes to create and maintain trust and safety for Deserve customers. Managed onboarding (account creation) rules, policies, process flow, and partner technologies around Deserve’s various affiliate, white-label, and in-house platform-driven card products and services. Guided a team of Fraud Analysts in addressing account risks and escalations, including but not limited to first- and third-party identity fraud, credit bust-outs, e-OSCAR responses, ACH return investigations, etc.
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  • Sift
    Director, Partnerships And Strategic Alliances
    Sift Aug 2020 - Mar 2022
    San Francisco, California, Us
    Formerly Chargeback (acquired by Sift). Created synergies through partnerships with best-in-class service providers to help online merchants maximize revenue retention by effectively managing fraud and disputes. Created foundational partner processes (e.g., guiding principles, prospect review, scoring, categorization methodology, partnership business playbook, etc.), and go-to-market plays for referrals, reselling, white labeling, and other partnership activities. Established the Sift-Chargeback.com partnership and guided the collaboration efforts through the eventual acquisition.
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  • Utica University
    Adjunct Professor, Fraud And Compliance Management
    Utica University Mar 2013 - Mar 2021
    Utica, New York, Us
    Developed and instructed distance learning courses in Executive Masters level programs focusing on leading positive change in modern businesses, incorporating best practices to detect and prevent various types of fraud, and implementing sound compliance management.
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  • Radial Inc.
    Sr. Product Owner, Payment And Fraud
    Radial Inc. Sep 2019 - Aug 2020
    Us
    Managed the strategy, team enablement, and development of the Payment and Fraud products within the Radial portfolio.
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  • Rsa, A Dell Technologies Business
    Fraud Prevention And Revenue Growth Leadership Positions
    Rsa, A Dell Technologies Business Oct 2013 - Sep 2019
    Burlington, Massachusetts, Us
    Served in the Product Marketing team as the eCommerce Principal Product Marketing Manager. Also worked in the Web Threat Detection team in a variety of roles, including Advisory Consultant, Global Practice Lead, Analytics Practice Lead, and Senior Practice Consultant. Projects included client consulting (best practices for data and revenue protection) as an individual contributor and team manager, Sales team enablement, and driving marketing assets and relationships for RSA's 3-D Secure Access Control Server (ACS) solution.
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  • Credit Payment Services, Inc.
    Director, Fraud Prevention
    Credit Payment Services, Inc. May 2013 - Oct 2013
    Helped drive loan defaults down and good revenues up through risk management best practices. Mentored a Fraud Manager and Fraud Analyst team on techniques to detect loan fraud and streamline processes. Conducted an enterprise-wide audit of processes, technologies, and mitigation strategies from the call center to database management to loan application process and utilized findings to form a fraud deterrence program.
  • American Express
    Senior Management Positions
    American Express Jun 2010 - May 2013
    New York, Ny, Us
    Served as a senior manager in the Data Security Policy and Risk and Decision Management teams. Some projects included EMV (chip card) fraud liability, 3-D Secure policies, travel fraud controls, floor limit policies, Card Security Code requirements, merchant chargeback protection policies, virtual card projects in APAC, One-Time Password (OTP) structure and usage, SMS purchase confirmations, authorization vs. settlement time frame policies, and high-risk merchant programs.
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  • Ironclad Consulting, Llc
    Founder And Executive Consultant
    Ironclad Consulting, Llc Nov 2008 - Jun 2010
    Us
    Helped businesses improve payment options, create/expand payment business, prevent fraud losses, and attain compliance. Clients ranged from investors to start-up businesses to well-established companies who were looking for help gaining an edge with digital payment or reducing losses to fraud.
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  • Iovation
    Director, Professional Services
    Iovation May 2008 - Nov 2008
    Portland, Oregon, Us
    Worked closely with Sales, SE/Integration, Client Group, Marketing, and Data Analytics teams on a variety of services and projects. Some of these included product improvements, client consulting (fraud prevention best practices), internal team enablement (e-commerce and fraud education), client onboarding, and RFP management.
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  • Nickelodeon
    Director, E-Commerce & Risk Operations
    Nickelodeon Jun 2007 - May 2008
    Los Angeles, Ca, Us
    Assembled a payment gateway solution for the company to create and build a payment business from scratch, monetizing the existing and future customer base. While in this role, I served as a member of the Board of Advisors for the Merchant Risk Council.
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  • Obopay, Inc.
    Manager, Fraud Operations
    Obopay, Inc. Apr 2007 - Jun 2007
    Bangalore, Karnataka, In
    Established core fraud prevention strategies and systems directed at protecting the company against stolen credit card funding, money laundering, and other types of fraud in a card-not-present mobile environment. Also directed the PCI DSS compliance project for the company and assisted in building out the payment business.
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  • Cybersource Corporation
    Manager, Risk Services
    Cybersource Corporation Nov 2005 - Apr 2007
    Foster City, Ca, Us
    Structured and launched an entirely new business unit, “Managed Risk”, as an additional revenue channel for CyberSource. Created processes and workflows, hired/trained fraud analysts, and partnered with third-party service providers to enhance investigative services.
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  • Overstock.Com
    Management Positions
    Overstock.Com Mar 2004 - Nov 2005
    Midvale, Ut, Us
    Served in several individual contributor and team management roles during a high-growth period for the company, including Fraud Prevention Manager, International Project Manager, Quality Assurance Specialist, and Escalations Manager. While managing the fraud team I provided consulting services to agents in the local Salt Lake City FBI CyberCrimes unit, focused around online fraud trends and prevention strategies from an online retailer perspective.
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  • Propay Usa
    Manager, Customer Service
    Propay Usa Jul 2000 - Nov 2001
    Built the customer service department of ProPay from the ground up, including policies, workflow processes, and agent hiring/training across a multi-channel support environment. Coordinated efforts with technical and network support colleagues to identify criminal activity and shut down fraudsters.

Michael O'Connor Skills

Fraud Risk Management Credit Cards Management Payments Analytics Fraud Detection Leadership Security Start Ups Program Management Aml Project Management Online Payment E Payments Financial Services Executive Management Strategic Partnerships Cross Functional Team Leadership Product Management Data Analysis Payment Systems Training Enterprise Software Mobile Payments Policy Fraud Prevention Identity Theft Data Security Software Documentation Pci Dss Banking Business Process Anti Money Laundering Logical Thinker Corporate Fraud Anti Money Laundering Communication Skills Policy Writing Chargebacks Outsourcing Compliance Strategic Thinking Written And Oral Presentation Skills Regulatory Compliance Compliance Management Payment Card Industry Data Security Standard

Michael O'Connor Education Details

  • Utica University
    Utica University
    Financial Crime And Compliance Management

Frequently Asked Questions about Michael O'Connor

What company does Michael O'Connor work for?

Michael O'Connor works for Cheddar Up

What is Michael O'Connor's role at the current company?

Michael O'Connor's current role is Director, Fraud Operations.

What is Michael O'Connor's email address?

Michael O'Connor's email address is mo****@****nce.com

What schools did Michael O'Connor attend?

Michael O'Connor attended Utica University.

What are some of Michael O'Connor's interests?

Michael O'Connor has interest in Outdoor Activities, Japanese Language And Culture, Science Fiction/fantasy Books And Movies, Children, Firearms, Education, Photography, Science And Technology, Board Games, Space Exploration.

What skills is Michael O'Connor known for?

Michael O'Connor has skills like Fraud, Risk Management, Credit Cards, Management, Payments, Analytics, Fraud Detection, Leadership, Security, Start Ups, Program Management, Aml.

Who are Michael O'Connor's colleagues?

Michael O'Connor's colleagues are Kate Overman, Afzal Ali, C U, Ann Garfinkel, Stephanie Henry, Jody Power, Anastasia Galvan.

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