Sales/Product Management Successful development of Retail/Sales strategies with Retail Transformation focus (digital); P&L responsibility up to € 230m profit/1.4b new volume, 11.4b assets; sales improvements/increase > 100% YoY in multiproduct sales in the B2B, B2C and Online area (Omni-channel approach); design and implementation of standard banking products; successful leadership of large sales units across countries; development of sales promotional techniques (physical & digital) and sales professionals; development of unique sales incentive modelsOperations/Call Centre/Branch NetworkManagement, expansion and setup of call centres and branch networks with adequate resources, capacity planning, structure, reporting and supplier selection; external and internal communication with key stakeholders for Call Centres and Operations, Facility ManagementLeadership/Change ManagementLeadership of Teams in multiple countries > 1200 FTE’s Identification, recognition and development of new leaders/executive staff; implementation of the “Change Acceleration Process” (CAP) and quality toolkit; leadership of regional and international staff; individual and team coaching; conflict management and team buildingQuality/Six Sigma Certified Six Sigma Project Manager (certified Green Belt and degree for Master/Black Belt); leadership, design and implementation of process improvements, product introductions and system/software developments (digital); utilization and coaching of CAP tools; coaching of projects as champion and sponsorEntrepreneur/Investor Successful foundation and management of start-ups including coaching, business support & investmentsArea of expertise: Retail Banking ExpertEntrepreneur & InvestorCertified Six Sigma Project ManagerLicensed Investment Counsellor