Deliver the day-to-day implementation of the ProFinda product suite providing project guidance, maintenance and project documentation.Coordinate and motivate project and internal resources to deliver a best implementation experience for our customers.Forecast project resource needs and assist in onboarding, training and developing new team members.Manage project progress against time, scope, and budget on multiple projects by creating and maintaining detailed project plans emphasizing speed to delivery and the most efficient use of ProFinda resources to meet requirements.Communicate the progress of the project, achieve scheduled milestones and maintain strong momentum for all deliveries.Facilitate regular project review meetings assessing, documenting and communicating effectively risks, issues, actions and decisions for customers, steering committees and for internal consumption.Oversee all incoming and outgoing project documentation and responsibility for delivery of key project deliverables (project plan, issue logs, test plan, cutover plan, etc).Identify opportunities to offer other product or service offerings during the lifetime of the delivery cycle and communicate to wider ProFinda stakeholders.Manage customer escalations to a positive outcome through facilitating the resolution of issues and roadblocks.Escalate risks and issues internally to ProFinda management and externally to customer project teams to resolve or mitigate risks and issues that act as barriers to project success.Support the transition of the customer from delivery into BAU Customer support.

Lead development and refinement of project management methodology, implementation tools and practices and new service offerings.Provide application and project guidance, maintenance, training, and knowledge transferManage resources, time, scope, and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery while maximizing the efficient use of resources needed to meet the requirements.Provide guidance and mentoring to the implementation team while motivating team resources to work diligently and smartly in the best interest of the customer and FinancialForce.Participate in and/or lead the development of key project deliverables (e.g., charter, project plan, issue logs, test plan, cutover plan, etc.).Identify opportunities to offer other product or service offerings.Work with the customer and FinancialForce sales and marketing teams so the client will serve as a reference.Forecast project resource needs, onboard, train and develop new team membersMonitor project portfolio to maximize success, control budget, and adhere to scheduleManage Customer escalations to a positive resolve.Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project.Facilitate resolution of issues and roadblocks.Escalate risks and issues internally to FinancialForce management and externally to customer project management team to resolve or mitigate risks and issues that stands in the way of project success. Communication to prospective and current customers on the FinancialForce MethodologyAssist in the transition of the customer from implementation to delivery and support.Work with partners who may be part of a larger FinancialForce consulting team to integrate them with the management approach overall.

Enterprise Project Manager for all enterprise client implementations of Betterworks SaaS OKR/Performance Management software.Designed and implemented eight to ten projects a quarter within budget for enterprise customers including several Fortune 500 firms.Managed two to three project implementation consultants on multiple projects to ensure timely delivery and client satisfaction. Prepare and deliver Executive Summaries, Quarterly Business Reviews (QBR) and Status Reports to internal/external stakeholders.Helped enterprises embrace Objectives and Key Results (OKRs) and Continuous Performance Management (CPM) with goal-setting best practices.Supported sales team by driving scoping discussions with prospects and the value that Professional Services can bring to their HR initiatives.Closely managed project timelines, T&E, and scope to Statement of Work and Contractual Agreements. Ensures a smooth hand-off to Customer Success following each project.Improved professional services team by building high quality deliverables, repeatable processes, and continually bringing innovative ideas increasing standardization.

Project Manager for successful client implementations of Ascentis SaaS/web-based HRIS/HCM software.Implemented 100 plus clients on a full suite of software consisting of HR, Payroll, Timekeeping, Recruiting, Onboarding, and various Talent modules.Workload consisted of 15-20 client implementations per quarter with various product offering including full suite implementations.Managed and directed up to eight various Implementation Consultants during the Project Management life-cycle to meet client go-live dates.Designed and managed project plans, statements of work, led consultations, and joint working sessions throughout the implementation lifecycle. Partnered with clients to ensure implementation methodology (Design/Test/Deploy) process are adhered to for a successful implementation. Implemented TaskRay Project Management Software (Salesforce Native APP) including design, build, training of employees and roll out to the entire organization.

Project manage the implementation of clients (250+ FEINs) from their existing payroll system to Paycor SaaS platform through remote implementation tasks.Project responsibilities include identifying client policies and defining business requirements.Designed and configured client payroll databases and led the client through the software implementation lifecycle.Work closely with sales partners to ensure client expectations are being met.Trained new client users/admins on Paycor HCM software. Troubleshoot hardware and software system problems for clients during the implementation process.

Manage all incoming client requests, escalations, and daily responsibilities for HCM accounts and call centers globally supporting 22,000 to 70,000 employees.Directed and managed Call Center Operation Managers, Project Managers and SAP Business and Functional Analyst. Develop, implement and drive strategic business plan development in partnership with clients for client payroll, benefits and HR account strategies roadmaps.Manage and track all sale pursuits and upsell opportunities for client HR info systems.Ensure compliance of statement of work, scope of services and enforce all terms and conditions of contractual agreements. Successfully managed client relationships to ensure satisfaction scores remain high and referenceable for two Fortune 500 enterprise accounts.

Information Technology Liaison for all HCM domains and requests within service center. Developed ad hoc SAP reports to research and analyze data for improvement initiatives. Create and manage 5 functional SharePoint document and form libraries.Managed the implementation of recruiting application Vurv/Recruitmax.

Ensure successful payroll operations for 22,000 employees Train and develop 15 payroll agents for all online and offline processing. Develop and implement payroll audit and quality assurance best practices.

Manage and coach over 20 Customer Service Representatives.Train and develop Call Center agents for offline functions and call handling.Monitor client contacts and provide performance feedback..Handle escalated supervisor calls and casesTrain associates on call center best practices and standard processes. Participated in implementation team responsible for the first Convergys end to end HRBPO program.Managed the SAP Data Entry team responsible for high volumes of transactions and maintenance of SAPinfotypes and tables.Implemented and supported a barcode imaging process using GDX and Xerox scanning technology. Supported the SAP payroll conversion project from clients existing payroll platform (Lawson).

Provide Support as Subject Matter Expert for 20+ Customer Service reps.Train and develop Call Center agents for offline functions and call handling.Monitor client contacts and provide performance feedback Handle escalated/irate calls and casesTrain associates on call center best practices and standard processes. Participated in implementation team responsible for the first Convergys end to end HRBPO program.Managed an SAP Data Entry team responsible for high volumes of manual entries in SAP infotypes and tables.Implemented and supported a barcode imaging process using GDX and Xerox scanning technology. Provide support for the SAP payroll conversion project from clients existing payroll platform (Lawson

Responsible for resolving caller’s complex issues and inquiries for a large telecom client.Assist callers with web portal navigation.Subject matter expert on company policy and procedures. Achieved highest recognition for monthly call handling with over 5000 calls.Recognized with multiple recognitions and awards for outstanding Customer Service.