A Group of Companies specialising in the real estate, construction, property management and investment sectors for individuals and businesses.

EMBRYOLAB FERTILITY CLINIC SA• Developed full training for the new joiners• Enhanced lead support and recommend solutions aligned with business priorities• Proposed quality processes to meet timelines and deliverables in accordance with applicable Standard Operating Procedures (SOPs) and working practices• Presented monthly feedback to internal stakeholders to initiate appropriate actions• Navigated customer management (sales, program management)• Initiated and reviewed new internal processes and track records for improving operational procedures• Validated WI • Supported multiple strategic business priorities to build the business's international brand• First point of contact for escalations B2C sales • Created relationships of trust with internal and external stakeholders to ensure deliverables for each project• Delivered personalized customer care • Managed simultaneously multiple projects (treatments)• Coordinated internal stakeholder collaboration to ensure the efficiency of each patient’s treatment. • Demonstrated high expertise in problem-solving and issues resolution while e expediting findings to the BOD and attention points to optimize the procedure• Translations and simultaneous interpretations of French & English B2B sales• Collaborated cross-functionally to build strong relationships with external stakeholders/collaborators• Implemented communication strategy and methods for engaging customer populations• Executed brand development strategy while executing sales analysis and monitoring competition• Prepared monthly and yearly reports (sales and market competitors’ analysis)• Negotiated financial agreements with external shareholders and customers

• Created the College’s Career Development Office (CDO)• Acquainted the CDO with the relevant market and conducted job placement for the graduates• Proposed adjustments to the academic curriculum according to the market’s ongoing need for expertise• Founded the College’s Alumni Committee• Organized all College events

• Organized non-profit PR events• Managed the Institution’s physical & electronic records • Conducted business correspondence• Held minutes and managed agendas during Board meetings