Melanie Dowl Email & Phone Number

Detroit, Michigan, United States

Non-profit founded in 1968 leading the fight against poverty, racism, and injustice. Lead day-to-day scheduling and support for CEO, COO, CFO and CDO. Delivered excellence at every touchpoint through frequent communication and proactive resolution. Executive Support Respond to executives’ e-mails in their preferred style and tone.•Calendar Management,working closely with executives to streamline theirworkload.•Coordinatedomestictraveland maintainan organizedoffice environment.•Servesa liaison to the board of directors andseniormanagement.Program Management•End-to-end planning oforganization-wide events; garnering1000+attendees.Financial Forecasting & Management•Processexpense reports and budgets forCEO, COO, CFO and CDO;ensured that executives adhered to budgetary constraints when traveling.

Detroit, Michigan

Directly supported the CEO; responsibilities entailed day-to-day operations, conducting assessments of mental challenged for placement, scheduling, travel planning, and communication and financing. Office Management• Increased client enrollment working w/Families, Social Workers, hospitals, homeless shelters, case managers and Adult Protective Services. Compliant with safety health precautions OSHA Rules/Regulations. Strategic Communications Developed and maintained key relationships with families, social workers, hospitals homeless shelters, case managers and Adult Protective Services.

Troy, Michigan, United States

Executive Support Completed travel arrangements for CEO and Executive Team members. Participated in Kaizens and produce monthly performance scorecards. Human Resources Supported human resources with travel relocation for new hire employees. • Event Planner for high profile company events. Travel Coordinator Produced client travel itineraries with accuracy under high pressure situations.•Routedtravel destinations for best fares and preferred carrier usage/travel schedule demands Provided exceptional customer service and resolve client travel concerns.

Troy, Michigan, United States

Career Highlights:Call Center OperationsPossess proven Managerial & Leadership skills Excellent Direct Customer Sales & Service SkillsPositive pleasant professionalPossess high energy level with genuine enthusiasm Dynamic sales techniquesProficient Executive administration skillsProfessional Experience: Executive Assistant Office Manager  Support executive vice president of operations Oversees the daily running of the business Plan, coordinate and schedule the training lab, conference rooms Schedule organize appointments and meetings Maintain calendars and schedules Prepare expense reports Process accounts payable and receivables Motivate, mentor and coach staff Facilitate new hire orientation Benefit coordinator support Arrange domestic and international travel Report out weekly the project variances  Developed a Talent Review/Succession Planning Process Handle confidential documents with sensitivity Audit ISO Surveillance/Compliance coordinator Screen, interview and hire candidates Design training modules for leadership team Create requisitions and maintain all HR reports Event Planner for company events

Greater Detroit Area

Screening and recruiting candidates, extend career offers. On boarding new employees, Facilitate new hire orientation and handle employee relations matters. Support human resource director. Work with and support UAW members.

Symurna, Georgia

Inbound Sales Manager – High Speed Internet & Digital Products Recently ranked #1 on June Management Scorecard of call center metrics Developed and managed the #1 sales team for two consecutive years Manage a team of CAE’s to achieve sales department objectives Partner with the Marketing Department to meet company goals Coach/develop individual team performance Review schedule adherence to meet call center metrics Track and review weekly sales reports for accuracy Create weekly team incentives to drive sales results Assist representatives with transitional sales and negotiation skills Verify and track timesheets to process payroll

Business Administration, Management And Operations

Business/Managerial Economics