The position requires working closely with software engineers and product managers to produce top-notch documentation. This entails creating and updating technical documents for different readers. The goal is to simplify complicated information for end-users and incorporate feedback to enhance usability. It also involves examining training metrics and customer feedback to inform future improvements to the documentation.

I edit proposals, create and maintain RFP/RFI documentation, develop best practices, conduct needs assessments, and review and critique RFP/RFI responses. I also maintain a library of up-to-date information and resources for RFP work.

• Validation Documentationo Software Requirements Specificationso Validation Summary Reportso Validation Verification Protocolso Validation Project Planso Resolve JIRA Ticketso Created documentation template and process for the company.• Build PQ documentation for the LIMS implementation.o Approximately 40 workflows across multiple moduleso Testing scripts for custom-built LIMS gadgets (built on Java Scripts / Java / R) • Scripts for testing performance of… Show more • Validation Documentationo Software Requirements Specificationso Validation Summary Reportso Validation Verification Protocolso Validation Project Planso Resolve JIRA Ticketso Created documentation template and process for the company.• Build PQ documentation for the LIMS implementation.o Approximately 40 workflows across multiple moduleso Testing scripts for custom-built LIMS gadgets (built on Java Scripts / Java / R) • Scripts for testing performance of the overall application and LIMS gadgets• Scripts for testing system integrations with LIMS:o Wrote Training Documentationo Evaluated end-user needs for appropriate policy content and format.• Developed training documentation for overall LIMS usage and at specific workflow levels. • Pictorial representation of executing LIMS workflow. • SOP development and changes: Develop SOPs related to LIMS and make changes to the existing SOPs due to LIMS implementation. Show less

I served as the Project Mercury Workstream Documentation Guide – KBAs editor and writer. I was responsible for managing various documentation tasks, such as updating KBA status, resolving Quick Hits, generating SDLC and requisite documentation, creating company-wide documentation, managing Change Control Lists, and supporting LIMS testing activities. I also worked with the Managed Service team for Content Writers/KBAs, identifying KBAs, writing them, and documenting application security… Show more I served as the Project Mercury Workstream Documentation Guide – KBAs editor and writer. I was responsible for managing various documentation tasks, such as updating KBA status, resolving Quick Hits, generating SDLC and requisite documentation, creating company-wide documentation, managing Change Control Lists, and supporting LIMS testing activities. I also worked with the Managed Service team for Content Writers/KBAs, identifying KBAs, writing them, and documenting application security controls. Additionally, I created documentation for Pfizer's IT infrastructure, network, and applications. Show less

Utilized ISO and NIST compliance framework1. Procedure Writing2. IT/SDLC Methodology3. Customer Interface/InterviewProvide the Info Sec Policies and Framework; reference GDPR, NIST and ISO to write procedures.

* Referenced CMS MARS-E Catalog of Security and Privacy controls* Ensured that finished documentation meets all ISO, GDPR requirements* Revised, edited, or updated policy and procedures, technical information, drawings and illustrations

• Build websites • Design logos • Content writer• Marketing writer • SEO and SMO • Mobile app developer• Blogger • Script writer• Grant writer • Proposal writer • Line editor

Performance Solutions – Learning Technologies & Content (LT&C)Instructional Design/Developer Contractor, responsible for curriculum development and training content for our clients

Developing and maintaining Disaster Recovery plansCollaboration directly with Application and Infrastructure SME’s

Technical Documentation; Media Infrastructure; Social Media; Mobile Applications

Document Analyst and Instructional Designer

Resiliency Writer; Disaster Recovery Specialist

Disaster Recovery Specialist

Cisco hardware and software infrastructure installation of the Cisco Unified Communications Manager (CUCM). Research, write, and prepare a variety of technical user documentation. Collaborate with business analysts and managers to analyze requirements of each project to determine types of publications needed.

United States and European Business Development

Technical Writing; Business Analysis; Architecture

Stakeholder Analysis and Requirements Gathering

Manager Technical Editor

Manager

Author; Technical Support