Michael Cavanaugh Email & Phone Number

Belton, Missouri, US

Charlotte, North Carolina, US

Indicor is a global, diversified industrial solutions company providing specialized, mission-critical products for industrial manufacturers, and a global portfolio of proven, best-in-class technology companies. The Indicor family of companies boasts decades of experience producing dependable, highly engineered solutions, delivering performance and value.

Charlotte, North Carolina, US

• Led the integration of several previous acquisitions and brands ($1B annual revenue) to drive operational efficiency, improve product portfolio, and deliver Outcomes-as-a-Service (OaaS) solutions. Selected highlights:
• Grew sales double digits, increased market share, and expanded both operating income and operating margin rates substantially in 2021 and 2022.
• Reduced manufacturing footprint by 50%, consolidating sites and decreasing average direct labor costs per earned hour by more than 50%.
• Launched new cloud-based and hybrid offerings delivering new, recurring subscription-based revenues.
• Executed comprehensive product redesign and platforming initiative to rational portfolio from 10+ platforms down to a single technical hardware and software platform across all brands.

Sunnyvale, California, US

Slough, United Kingdom, GB

• Envisioned and executed new business transformation strategies through the development and deployment of market-leading digital and environmental platforms. Selected highlights:
• Conceived, developed, and launched three new B2B subscription-based digital platforms for monitoring, predicting, and controlling mission-critical customer assets.
• Designed and implemented new IoT and managed services supply chain for provisioning, delivering, and managing new Outcomes-as-a-Service lines of business.
• Created strategy and led cross-functional digital business process re-engineering across Operations, Product Management, Service, and Quality to deliver annual savings.
• Envisioned, developed, and implemented a new environmental Outcomes-as-a-Service business model, including early and mid-stage partner investments, through bespoke carbon footprint/ methane emissions reduction services.

London, England, GB

• Led the post-acquisition integration of a 1000-person, $500 million service P&L, increasing after-sales service revenue and operating margin while deploying an industry-leading digital platform across the portfolio.
• Developed and executed strategy for new revenue-producing diagnostic services across the product portfolio, increasing service revenue and improving field service utilization.
• Integrated Morpho Detection service into Smiths Detection, achieving acquisition targets in 1 year.
• Integrated and rationalized entire service parts supply chain for long service life of installed base (20+ years).
• Developed tiered strategic partner program, rationalized third parties, and standardized service performance, reducing commission payments while increasing net promoter score (NPS).

Paris, FR

• Managed manufacturing operations and service delivery across a 600-person, $325 million P&L, driving significant revenue growth while substantially improving equipment and service margin rate.
• Deployed data-driven SIOP process, using visualization tools and employee-driven improvements to increase on-time delivery from 78% to 98%+, while reducing total inventory levels by more than 10%.
• Executed Lean Six Sigma and 5S programs to increase production capacity by 33% within existing plant.
• Developed and deployed an industry-leading, subscription-based predictive diagnostics Outcomes-as-a-Service (OaaS/ SaaS) platform for remote monitoring and maintenance, creating a new revenue stream.
• Utilized digital service management system to increase Mean Time Between Failure by more than 25% per year and transformed workforce from "break-fix" mindset to predictive maintenance approach.

Paris, FR

• Led a 400-person global service P&L delivering nearly $200 million in high-margin service revenue and drove a 1700 bps improvement in EBIT over three years.
• Transitioned 90%+ of customers from unpredictable, time-and-material contracts to high-margin, predictable, performance-based Outcomes-as-a-Service (Oaas) contracts, substantially growing revenue.
• Grew projects revenue and operating margins by 10-15% per year by expanding into asset overhauls (MRO), upgrades of customers’ assets, and servicing other OEMs’ products.
• Developed and deployed digital service management tools to improve staff utilization, reduce over-time, improve customer satisfaction/ net promoter score, and achieve substantial operational savings.

Paris, FR

• Led a 75-person sales and marketing team delivering double-digit growth and increasing market share.
• Grew equipment sales 18-20% per year, while our largest competitor declined 13%.
• Achieved 1000 bps increase in market share in growing, high-margin checkpoint business segment.
• Won 100% share of competitive equipment bids with largest customers.
• Streamlined sales team and upgraded organization, reducing the size of the team by 20% in six months, eliminated duplicate commission schemes, and decreased overall SG&A by 15% in first year.

Boston, MA, US

• Developed multi-generational product plans across all product lines and target market segments, delivered line extensions in every product category, and integrated nascent digital tools into every product design.
• Led full customer-driven refresh of product portfolio including product extensions and leveraged GE Healthcare technology to develop our first new computed tomography (CT) product in 8 years.
• Led development and integration of deep data logging capabilities into all new products to improve serviceability and total cost of ownership, which was a key customer metric.
• Drove action-oriented customer satisfaction program resolving customer concerns quickly, thereby increasing Net Promoter Score by 32 points over 3 years.

Boston, MA, US

• Drove creation of the GE Homeland Protection brand through the integration of multiple acquisitions.
• Identified key strategic product gaps and expanded the portfolio into underserved customer segments.
• Refocused business resources on high growth markets in Middle East, Asia-Pacific and Latin America, as well as promising new segments for law enforcement, corrections and cargo.
• Extended product line into radiation and nuclear detection, obtaining $12M in government funding for new product development programs, which also supported core markets and technology platforms.

Boston, MA, US

• Drove the transformation of marketing through creation of a shared-services center across GE’s commercial insurance and reinsurance businesses ($10 billion annual revenue) to improve branding and realize significant.
• Implemented customer relationship management, customer retention, and lifetime value initiatives.
• Implemented customer account planning process and competitive pricing systems improving quarterly sales forecasting accuracy from 68% to 95%.

Boston, MA, US

• Utilized targeted marketing to segment our customer base, refine our product portfolio, and refocus our commercial insurance sales and marketing team, leading to more profitable segments and growing sales through.
• Restructured sales team and distribution network resulting in a 15% increase in revenue over target and nearly 30% increase year-over-year.
• Drove “At the Customer, For the Customer” projects with 10 strategic customers, improving customer service and efficiency, while saving GE and customers each over $3M annually.
• Developed customer behavior predictive pricing model to prioritize investments and set pricing.

Boston, MA, US

• Utilized a combination of e-business and Lean Six Sigma to transform the way GE’s medical professional liability businesses acquire and retain customers, improving profitability and developing cross-sell opportunities.
• Re-engineered and digitalized the quoting and new business processes, more than doubling revenue from $200M to $500M and exceeding new business and renewal targets by more than 25% per year.
• Led creation of new services P&L to deliver high margin professional services to existing customers.
• Restructured organization removing 25% of existing staff and upgrading talent.

Boston, MA, US

• Led e-Business transformation of GE ERC’s health care businesses to deliver unsurpassed customer value while achieving dramatic productivity improvements across the division.
• Managed matrix P&L of 83 sales, marketing, operations, finance, IT and Quality resources.
• Delivered industry’s first internet-based, real-time medical professional liability insurance application, quoting, claims and customer service system.

Chicago, IL, US

• Led United’s domestic and international e-commerce initiatives, transforming sales, customer service, marketing, site management, business development and product management.
• Designed and launched 20 international web sites and negotiated relationships with Buy.com, Disney, LastMinuteTravel.com to create travel web sites, and led negotiations to form Orbitz.com.
• Managed a $50M strategic venture investment portfolio that ultimately returned $1+ billion to United through sales of venture investments made during my tenure.

Chicago, IL, US

Developed online corporate travel management product line working through strategic airline, hotel chain, rental car, and cruise partners, expanding distribution reach and significantly reducing distribution costs.

Chicago, IL, US

Led marketing and product integration after completing a $500M+ acquisition. Sold and delivered $10M+ in software consulting and development services to top global airlines.

Chicago, IL, US

Managed product pricing strategy and launched first on-line consumer booking tool for United Airlines.

Chicago, IL, US

Developed business investment cases, project costing, product profitability, and pricing strategy and analysis.

Mba, Marketing, Finance

Bachelor Of Arts - Ba, Business - Finance

Smiths Leadership & Strategy Program

Safran Top Executive Program

Business Management Course (Bmc)

Executive Commercial Management Seminar (Ecms)

Executive Marketing Management Seminar (Emms)

Management Development Course (Mdc)

Advanced Marketing Management Seminar (Amms)

Education record