Melissa Peck Email & Phone Number

Austin, Texas, United States

I took a break from managing quality people to raising a quality human. Still enjoying my time as a stay-at-home mother but interested in exploring my next chapter.

I work closely with new product teams to coordinate product launches, support and mature new process flows to ensure efficient scalability. This includes managing a team of twenty incredible people working across multiple projects at varying stages. My responsibilities include:• Working with cross-functional teams to determine capacity needs for different product launches• Assessing prioritization of 5-7 unique projects • Assigning workflows, trainings, and monthly schedules to… Show more I work closely with new product teams to coordinate product launches, support and mature new process flows to ensure efficient scalability. This includes managing a team of twenty incredible people working across multiple projects at varying stages. My responsibilities include:• Working with cross-functional teams to determine capacity needs for different product launches• Assessing prioritization of 5-7 unique projects • Assigning workflows, trainings, and monthly schedules to a team of 20 to ensure sufficient coverage for timely SLAs• Facilitating weekly meetings for cross-pollination and collaboration• Empowering and up-skilling my team members in order to encourage their own professional growth• Advocating for holistic team needs as an office supervisor• Ambassador between three distinct entities: Accenture leadership, the client, and my team Show less

Austin, Texas Area

My team is primarily concerned with testing new tools and systems to assist with the launch of new products. As a subject-matter expert, my responsibilities include:• Provided quality insights and feedback that focus on resolving issues efficiently and utilized time productively• Collected and distributed data to help implement new policies• Lead a series of trainings for new hires across our platforms• Prioritized and assisted with knowledge transfer from incubation to… Show more My team is primarily concerned with testing new tools and systems to assist with the launch of new products. As a subject-matter expert, my responsibilities include:• Provided quality insights and feedback that focus on resolving issues efficiently and utilized time productively• Collected and distributed data to help implement new policies• Lead a series of trainings for new hires across our platforms• Prioritized and assisted with knowledge transfer from incubation to operational teams• Identified and recommended process improvements and work insights• Communicated relevant information on a timely basis to Quality Assurance and Team Leads, and escalated issues or complex delivery items• Planned and facilitated extracurricular team events and initiatives Show less

Austin, Texas Area

My department worked through special projects to accommodate the introduction of new products. My responsibilities included:• Labeled flagged content into correct support channels• Assembled process documents into cohesive structures to benefit new team operations and on-boarding• Tested a new series of reporting flows to streamline metrics into digestible data reviews for supervisors• Contributed to team-building initiatives and events as an organizer to boost morale •… Show more My department worked through special projects to accommodate the introduction of new products. My responsibilities included:• Labeled flagged content into correct support channels• Assembled process documents into cohesive structures to benefit new team operations and on-boarding• Tested a new series of reporting flows to streamline metrics into digestible data reviews for supervisors• Contributed to team-building initiatives and events as an organizer to boost morale • Discovered and reported technical issues through cross-functional channels to expedite issue resolution• Specialized in advanced issues alongside the floor's ticketing queue in order to improve the success of the team as a whole• Designed additional helpful documentation outlining process to standardize team workflow Show less

Austin, Texas Area

Client Services assisted advertisers via chat, phone, and email support with a wide variety of issues in a consultative, client support role. My responsibilities included:• Handled a variety of issues including troubleshooting ad delivery, account administration, billing, and overall campaign strategies• Contributed to high-tiered account support team, contributing specialized support

Austin, Texas Area

Austin, Texas Area

My husband, Bob Peck, is an independent filmmaker focusing on conscious documentaries: philosophy, spirituality, and advocacy. Over the years I have assisted him with:• Coordinating logistics for documentary filmmaking (pre-production, prod, and post-prod)• Contributing to web presence and social media accounts for company films

Psychology, Behavioral Sciences

Licensed Massage Therapist