Michael Pillay Email & Phone Number

Cape Town, WC, ZA

Cape Town, Western Cape, South Africa

• Providing Network support to a certain extent to make sure the employee and the client accessthe websites from their machines.
• Providing SQL maintenance e.g backup databases, maintaining servers, Activity Monitor 3rd line technical support for Microsoft systems environment.- Manage Active Directory Domain Services such as DHCP, DNS, Group.
• Cloud updates when a new build has been released.
• Assisting all staff with IT-related issues, for example Hardware issue, Software issues,
• Provide Training to all staff on IT policy and procedures.
• Active Directory via a Virtual Machine to create new user accounts

Pinelands Business Park

• Clients will call in to ask for assistant in the product.
• Provide client with troubleshooting steps over the phone and remotely.
• Specialize in Secretarial products.
• Specialize in Solution 6 software.
• Assists Clients in Tax technical errors and queries
• Assist clients in Secretarial requests.

Cape Town Area, South Africa

• Provide information to customers about their loan status
• Troubleshoot with customer on phone about the website
• Taking payment from customer
• Live chat support
• Advising the customer of how they should manage their finance.
• Provide them with options on how to pay their loan back.

Bellville, Western Cape, South Africa

• Process applications for the customers
• Check to see if they meet the minimum requirement (customer)
• Capture customers information
• Provide advice to customer about the application they applying on
• Meet SLA's of the company
• Acquiring set targets on the scoreboard.

Cape Town Area, South Africa

• Accounts enquires - Explaining to customer why they are in arrears or just to inform them or the status of the current account.
• Migration quotes - Advising them of what packages would be suitable for them.
• Locking and unlocking of the network lines.
• Report network issues regarding the area they in.
• Creating top-level performance with the customer.
• Advising Customer with correct package of contracts.

Cape Town Area, South Africa

• Email Mentor | Team Leader
• Monitor all incoming emails from customers. Check for spam and determine which emails needs to be redirected to its correct department.
• Solve customer problems that are escalated by 1st level agents
• Assure compliance of 1st level agents with policies agreed with the client
• Achievement of qualitative and quantitative objectives set by Operations manager
• Ensuring that any new information is passed on to 1st level agents using the relevant databases

Cape Town Area, South Africa

• Booked mobile phones for repairs
• Log the fault report on the system.
• Advise customer in person of what mobile phones should have been taken.
• Despatched mobiles phones to the customer when they collect it.
• Assist with account enquires for the customer, as well as giving a detailed information about the about account status.

Cape Town Area, South Africa

• Captured information about people who did surveys on different brands of sweets, etc.

Msce 2003, Computer Systems Networking And Telecommunications

Matric, Grade 12, 60

Activities and Societies: English HG, Afrikaans SG, Computer Studies SG, Physical Science SG, Business Management N1, Arts & Drama SG