Michael Draheim Email and Phone Number

- Provided technical leadership and guidance to a cross-functional team of engineers while focusing on crafting strategic goals to advance business objectives, aligning tactical initiatives to the strategic roadmap, and defining solution architecture.- Partnered with various stakeholders and senior leaders across the organization to identify areas where technology could enrich existing processes and procedures.- Functioned as technical lead on a project to consolidate five disparate phone systems/providers and a contact center into a single, unified platform. This project enhanced collaboration across the firm and has a projected savings of over $600,000 per year entering fiscal year 2021.- Architected and implemented a strategy for multi-forest hybrid Azure Active Directory and the full suite of Microsoft 365 services for the company after a merger with another firm.- Led multiple teams through the technical components of a major rebranding, focusing specifically on the requirements and implications of an email domain change as it applied to both corporate and client facing staff, CRM and lead tracking systems, and email marketing platforms.- Worked with business units across the organization to successfully roll out Microsoft Teams, with major focus on both technical and organizational change management.

- Acted as resident subject matter expert on Unified Communications platforms and endpoints including (but not limited to): Microsoft Teams, Zoom and Zoom Rooms, Exchange 2013, Skype for Business, Lync 2013, Crestron RL2 Skype Room Systems, and assorted Polycom phones.- Designed and deployed Skype for Business infrastructure and voice policies in support of over 100 distributed locations with a centralized topology. This project substantially improved voice/video quality, and provided resiliency for business critical voice services.- Gathered project requirements, designed, and acted as technical lead on a project to hybridize a multiple server on-premises Exchange 2013 DAG with Exchange Online. Acted as point of escalation for migration related activities by other teammates. This project resulted in an immediate OpEx reduction of approximately $80,000 per year by eliminating redundant infrastructure and services.- Envisioned and secured approval from internal risk management teams to fundamentally redefine security policies and postures as it pertains to corporate IT tooling. The implementation of this initiative enabled support for a modern, mobile workforce while still ensuring compliance with all applicable regulatory requirements and the satisfaction of internal security teams and auditors.- Advised teams throughout the organization, and worked with business partners outside of the organization on email deliverability best practices.- Automated a number of key business processes in PowerShell, reducing the margin of human error and ensuring consistent results. In addition to ad hoc scripting, began process of shifting deployment mindset to one of Infrastructure as Code for Windows Server through use of PowerShell DSC.- Mentored several teammates from the Desktop Engineering team who had interest in the Systems Engineering team, encouraging and coaching them in their career journey and technical growth.

- Provided technical guidance and thought leadership to corporate IT teams in the process of acquiring another company. This included leading technical efforts to consolidate Active Directory, Exchange, Skype for Business, and other business applications for the larger combined company. This process included technical discovery and security assessment, assuming responsibility for previously outsourced IT functions from the acquired company, enabling tooling that enabled rich sharing and collaboration during the integration process, and consolidation to a single set of corporate IT services.- Triaged and stabilized the Lync 2013 environment of an acquired company, which had previously been crashing on a daily basis. After my assessment and remediation of the environment, the environment stabilized for the duration of the discovery and initial integration phase of corporate IT services, until ultimately being replaced by the existing centralized Skype for Business deployment of Financial Engines.- Assisted IT Architect in process of design and deployment for Skype for Business, replacing existing Lync 2010 deployment.- Maintained a Polycom conferencing infrastructure, including CMA, DMA, RMX, and HDX 7000/8000 endpoints. This Polycom infrastructure was integrated into a Lync 2010 deployment to provide voice and video conferencing at corporate office locations.- Assisted the Desktop Engineering team by designing and deploying a WDS/MDT environment with replicated deployment shares to enable consistent imaging across all corporate locations. This project ensured standardization in the deployment process across four corporate office locations and about 140 distributed retail locations, leading to a better user experience.- Investigated solutions to effectively manage a growing number of macOS devices in the organization, and ultimately deployed Jamf Pro (CasperSuite at the time) for management of these devices.

- Provided first line support for end-user trouble reports by delivering solutions to problems in a timely manner.- Proactively began the process of finding management tools and solutions to problems encountered by a small group of macOS users in the organization. As a direct result of these efforts, adoption of macOS devices increased substantially in the following years and the corporate IT Team took a platform agnostic approach to service offerings.- Demonstrated strong technical skill and the ability to communicate complex technical concepts in simple terms, resulting in a quick move from the IT Service Desk Team to the Systems Engineering team.

- Monitored network services and collaborated with PSAV's Client Network Services department to tailor network needs to client demands on a Cisco-based architecture.- Supervised floor operations to include load-ins, live events, and load-outs when senior-most technician on duty.- Supported and assisted in designing live events for major corporate events.- Continued to perform duties and responsibilities listed in Event Technology Specialist III role.

- Demonstrated troubleshooting skills and processes to resolve issues with presentation equipment, media playback computers, and client laptops.- Recognized for provided customer-focused service to all clients, exceeding the expectations of clients and management.- Participated in general event sets and strikes, and worked as an in-room operator for large events.