Madeline Drake Email & Phone Number

South Hadley, MA, US

Elizabethtown, Kentucky, United States

South Hadley, Massachusetts, United States

• Managed the scheduling and substitutions of 48 SAW mentors using 3 different Google Sheets files.
• Received and acted upon an average of ten emails per week regarding shift changes and mentor substitutions.
• Sent and received an average of 3 emails per shift to and from mentors and clients on behalf of the center.
• Checked in 3-5 students per shift for appointments with mentors.
• Cleaned and prepared 5 mentor stations and performed opening and closing duties for the center.

Arlington, Virginia, United States

• Analyzed demographic data for over 1500 agency employees from Fiscal Year 2022 using Microsoft Excel.
• Calculated triggers and identified barriers to diversity, equity, inclusion, and accessibility within the agency as a part of the Barrier Analysis Project.
• Attended and notated meetings for Top Staff, agency affiliates, and industry leaders.
• Analyzed and tracked executive correspondence between internal offices as well as outside parties.
• Answered and directed an average of 5 phone calls per day.
• Prepared and updated contact sheets within the industry for executive staff.

South Carrollton, Kentucky

• Conducted 100-200 customer transactions per shift while communicating with customers for quality assurance.
• Delegated cleaning, stocking, and register responsibilities to self and subordinates.
• Computed transaction history and deposit amounts into the DG computer system.
• Monitored CCTV recordings to report any theft.
• Closed and opened store at the end or beginning of respective shifts.