Mohamad Draki Email & Phone Number

Toronto, Ontario, Canada

• Managing and maintaining data synchronization on maintenance contract, incidents trending, and HW/SW Life cycle with vendors.
• Manage Network and finance for business as usual (BAU) projects.
• Leading Network team when building the diversification for our Head Offices Network.
• Looking after billing and payments with vendors.
• Analysis of existing network problems and transition solutions to production.
• Support procurement activities including requests for acquisition.

London, Ontario, Canada

• Coordinate the Network team efforts that will provide the solution for our offices new/move as we have around 200+ locations operating through two Canadian Data Centers.
• Suggested hardware modifications to reduce lag time and improve overall speed.
• Manage and improve the relationship with vendors to get real time support for our customers.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Implement process improvements to reduce the network slowdowns.

London, Ontario, Canada

• Monitor the Network planning mailbox and review/action the business requirements.
• Review the circuits utilization and report any issues with my team and vendors.
• Assess and revise problem resolution and escalation procedure to reduce the problem resolution time.
• Reduce the user complaints on the Network.
• Track unplanned changes on the production network.

Riyadh, Saudi Arabia

• Meet with customers to gather the requirements and provide the solution
• Lead the project team and provide the reports to C-Level executives
• Developed and documented network diagrams and procedures
• Designed and deployed networks using dynamic routing protocols
• Tracking the changes and review the report from Customer platform
• Worked with private and government sectors such as Mobily, STC, Bravo, Almarai, Banque Saudi Fransi, Movenpick Hotel and Ministry of Interior providing networking professional services

Riyadh, Saudi Arabia

• Managed, tracked, and coordinated problem resolution and escalation processes.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Assisted with implementation and support of network monitoring tools.
• Troubleshot complex multi-vendor network service provider issues.
• Liaised with stakeholders to keep project goals and deadlines on target.

Saudi Arabia

• Performed cable installation, CCTV cameras installation, DVR configuration, access and support.
• Worked on service order, installations, testing and repairs.
• Provided secondary training to personnel struggling with technological tools and systems.
• Assisted in developing cost-effective solutions to engineering problems.
• Created detailed reports on engineering activities and findings.

Saudi Arabia

• Coordinate the efforts with all parties involved in the project
• Performed Interference, Link performance, E1, and Switches testing
• Worked with Network field teams to resolve issues within specific Service level Agreement times
• Tracking the maintenance schedules, logs and equipment repair
• Report the technical details on assigned project and share it with stakeholders

Master Of Business Administration - Mba

Bachelor'S Degree, Communication Engineering

High School Diploma