Mohamad Draki Email & Phone Number

Toronto, Ontario, Canada

• Managing and maintaining data synchronization on maintenance contract, incidents trending, and HW/SW Life cycle with vendors.• Manage Network and finance for business as usual (BAU) projects.• Leading Network team when building the diversification for our Head Offices Network.• Looking after billing and payments with vendors.• Analysis of existing network problems and transition solutions to production.• Support procurement activities including requests for acquisition.• Contribute to training strategies and business implementation planning.• Identifying and bringing forward potential weaknesses in controls through use of risk assessment processes or through general observation.

London, Ontario, Canada

• Coordinate the Network team efforts that will provide the solution for our offices new/move as we have around 200+ locations operating through two Canadian Data Centers.• Suggested hardware modifications to reduce lag time and improve overall speed.• Manage and improve the relationship with vendors to get real time support for our customers.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Implement process improvements to reduce the network slowdowns.

London, Ontario, Canada

• Monitor the Network planning mailbox and review/action the business requirements.• Review the circuits utilization and report any issues with my team and vendors.• Assess and revise problem resolution and escalation procedure to reduce the problem resolution time.• Reduce the user complaints on the Network.• Track unplanned changes on the production network.

Riyadh, Saudi Arabia

• Meet with customers to gather the requirements and provide the solution• Lead the project team and provide the reports to C-Level executives• Developed and documented network diagrams and procedures• Designed and deployed networks using dynamic routing protocols• Tracking the changes and review the report from Customer platform• Worked with private and government sectors such as Mobily, STC, Bravo, Almarai, Banque Saudi Fransi, Movenpick Hotel and Ministry of Interior providing networking professional services

Riyadh, Saudi Arabia

• Managed, tracked, and coordinated problem resolution and escalation processes.• Provided complete end-to-end engineering and installation of route-based IP network solutions.• Assisted with implementation and support of network monitoring tools.• Troubleshot complex multi-vendor network service provider issues.• Liaised with stakeholders to keep project goals and deadlines on target.

Saudi Arabia

• Performed cable installation, CCTV cameras installation, DVR configuration, access and support.• Worked on service order, installations, testing and repairs.• Provided secondary training to personnel struggling with technological tools and systems.• Assisted in developing cost-effective solutions to engineering problems.• Created detailed reports on engineering activities and findings.

Saudi Arabia

• Coordinate the efforts with all parties involved in the project• Performed Interference, Link performance, E1, and Switches testing• Worked with Network field teams to resolve issues within specific Service level Agreement times• Tracking the maintenance schedules, logs and equipment repair• Report the technical details on assigned project and share it with stakeholders

Master Of Business Administration - Mba

Bachelor'S Degree, Communication Engineering

High School Diploma