− Design and develop business KPI dashboards tailored to meet specific business needs.− Craft and optimize complex PGSQL queries to extract data for in-depth analysis.− Regularly monitor and evaluate the performance of deployments in the TallyKhata app.− Conduct comprehensive customer analysis, including RFM and Cohort Analysis.− Provide data support to every stack holder to ensure data-driven decisions.− Create target groups for new customer acquisition, increasing user… Show more − Design and develop business KPI dashboards tailored to meet specific business needs.− Craft and optimize complex PGSQL queries to extract data for in-depth analysis.− Regularly monitor and evaluate the performance of deployments in the TallyKhata app.− Conduct comprehensive customer analysis, including RFM and Cohort Analysis.− Provide data support to every stack holder to ensure data-driven decisions.− Create target groups for new customer acquisition, increasing user transactions, and win-back initiatives.− Oversee and monitor the performance of outbound call centers and suggest operational changes. Show less

− Diligently monitor and analyze performance metrics for each business unit, ensuring strict adherence toInvestor's covenants to avoid any breaches.− Collaborate with relevant stakeholders to implement corrective actions and strategies to maintaincompliance with Investor's covenant requirements.− Continuously improve monitoring processes and data analysis methodologies to strengthen covenantoversight and mitigate potential risks.− Creating comprehensive performance… Show more − Diligently monitor and analyze performance metrics for each business unit, ensuring strict adherence toInvestor's covenants to avoid any breaches.− Collaborate with relevant stakeholders to implement corrective actions and strategies to maintaincompliance with Investor's covenant requirements.− Continuously improve monitoring processes and data analysis methodologies to strengthen covenantoversight and mitigate potential risks.− Creating comprehensive performance dashboards for management review.− Automating manual regular reporting activities. Show less

− Developing and managing a robust database and dashboards utilizing MySQL server and Metabase.− Continuously monitoring the key performance indicators (KPIs) of the customer experience team.− Devising strategic improvement initiatives to enhance the productivity of the third-party contact center.− Creating comprehensive performance dashboards for management review.* increasing customer satisfaction scores by 15% within a six-month timeframe.

− Designing a comprehensive data model for Xspace, a CRM tool dedicated to issue resolution.− Playing a key role in the successful launch of Xspace by validating all frontend and RDMS data.− Utilizing HiveSQL within Alibaba Data Studio to create informative and insightful business dashboards.− Ensuring seamless end-to-end Service Level Agreement (SLA) adherence and promptly escalating anyarising issues to relevant stakeholders.− Coordinating closely with the Product and Tech… Show more − Designing a comprehensive data model for Xspace, a CRM tool dedicated to issue resolution.− Playing a key role in the successful launch of Xspace by validating all frontend and RDMS data.− Utilizing HiveSQL within Alibaba Data Studio to create informative and insightful business dashboards.− Ensuring seamless end-to-end Service Level Agreement (SLA) adherence and promptly escalating anyarising issues to relevant stakeholders.− Coordinating closely with the Product and Tech teams to address any Business RequirementsDocuments (BRD) raised by the customer experience team.− Conducting data analysis to identify patterns and optimize user engagement, leading to increasedorders per active user.* Attained recognition as the Best Manager of the Month for the successful launch and management ofX-space (CRM) Show less

− Spearheading the Customer and Partner Service teams, overseeing a workforce of 100+ dedicatedprofessionals.− Identifying and implementing opportunities for process automation, and streamlining operational workflowsfor increased efficiency.− Exercising meticulous oversight on manual reporting processes to maximize data accuracy.− Conducting in-depth forecasting of man-hours to optimize the maintenance of key operational KPIs,such as SLA, Answer Rate, and Occupancy.−… Show more − Spearheading the Customer and Partner Service teams, overseeing a workforce of 100+ dedicatedprofessionals.− Identifying and implementing opportunities for process automation, and streamlining operational workflowsfor increased efficiency.− Exercising meticulous oversight on manual reporting processes to maximize data accuracy.− Conducting in-depth forecasting of man-hours to optimize the maintenance of key operational KPIs,such as SLA, Answer Rate, and Occupancy.− Taking charge of creating comprehensive Data Requirement Documents (DRD) for the smoothmigration of databases from MongoDB to Alibaba database.* Achieving an impressive 64% increase in the efficiency of the CXP team through strategic managementand process enhancements. Show less

− Conducting thorough Customer Analysis to enhance customer retention strategies.− Strategically designing User cohorts and implementing targeted approaches to boost app usage rates.− Implementing feature-based targeting strategies to optimize the usage of individual app features.− Exploring and introducing alternative revenue generation avenues to drive business growth.− Utilizing expertise in developing complex MySQL queries to acquire data and derive valuable… Show more − Conducting thorough Customer Analysis to enhance customer retention strategies.− Strategically designing User cohorts and implementing targeted approaches to boost app usage rates.− Implementing feature-based targeting strategies to optimize the usage of individual app features.− Exploring and introducing alternative revenue generation avenues to drive business growth.− Utilizing expertise in developing complex MySQL queries to acquire data and derive valuable insights.− Proficiently creating KPI dashboards in Metabase for efficient performance tracking and decision-making.* Successfully achieving a remarkable 13% increase in User retention through data-driven initiatives and targeted strategies. Show less

− Spearheading the Analytics & CLM team, overseeing a group of 3 skilled Data Analysts.− Strategically planning quest and discount campaigns to achieve demand-supply stabilization.− Proficiently developing MySQL Queries to acquire and analyze business data and report accordingly.− Conducting post-campaign inspections to extract valuable insights for improvement and learning.− Successfully driving sales growth through effective CLM campaigns.− Providing essential data support… Show more − Spearheading the Analytics & CLM team, overseeing a group of 3 skilled Data Analysts.− Strategically planning quest and discount campaigns to achieve demand-supply stabilization.− Proficiently developing MySQL Queries to acquire and analyze business data and report accordingly.− Conducting post-campaign inspections to extract valuable insights for improvement and learning.− Successfully driving sales growth through effective CLM campaigns.− Providing essential data support to various departments within the organization.* Achieving an impressive 30% reduction in monthly burn through optimized campaign planning.* Attaining record-breaking monthly sales with a remarkable 41% increase Show less

− Preparing weekly cohort reports with given criteria.− Managing customer communication through CleverTap and SMS portal.− Analyzing data, generating insightful reports, and offering recommendations.− Creating discount coupons and implementing quests.− Ensuring daily partner payments.− Providing data support to various departments.− Performing ad hoc tasks to meet business requirements.

− Accountable to take care of the overall business development in terms of both growth and revenue.− Analyzing and setting prices for business products, finally selling them to the ultimate concerned party.− Manage relationships with key customers and vendors.

− Addressing customer FAQs and generating sales leads via phone.− Assuming the role of floor supervisor to support the department during critical situations.− Coordinating with the team to maximize productivity.* Becoming a champion in the NPS pilot program for best customer service.* Holding The position of team captain 3 times.