Michael Razey Email & Phone Number

Camberley, Gb

Woking, England, United Kingdom

Working across the entire IDBS portfolio, I collaborate with multiple teams & key stakeholders to ensure the delivery of valuable, quality software to customers. A focus of my role is to ensure the IDBS Portfolio is visible across the entire organization, with high availability & transparency of key information such as priorities, releases, status, risk & dependency management plans. I provide guidance & coaching for Agile values & principles, to both Engineering teams & the wider… Show more Working across the entire IDBS portfolio, I collaborate with multiple teams & key stakeholders to ensure the delivery of valuable, quality software to customers. A focus of my role is to ensure the IDBS Portfolio is visible across the entire organization, with high availability & transparency of key information such as priorities, releases, status, risk & dependency management plans. I provide guidance & coaching for Agile values & principles, to both Engineering teams & the wider organization. As an advocate for continuous improvement, I identify opportunities for improvement, whether that be in processes, practices or mindset, and drive the changes necessary to realize sustainable outcomes. I am currently playing a key role in leading activities to revamp & improve how IDBS executes its strategic priorities - leveraging principles of Lean Portfolio Management & Continuous Delivery to define agile processes & practices across the entire organization; including the adoption of Program Increments.I administer Atlassian tooling (Jira, Confluence), used across the organization and take a leading role in practice groups focusing on delivery management & our quality management system. Show less

Guildford, Surrey, United Kingdom

As Scrum Master working with software engineering teams to deliver high quality software, I look to facilitate productivity & consistency while encouraging a mindset of collaboration & continuous improvement, both within the teams in which I work and beyond to the wider organization. Working within multiple feature teams, I ensure product backlogs are appropriately defined such that sprints can be planned effectively to deliver to the company’s objectives. I lead and participate in… Show more As Scrum Master working with software engineering teams to deliver high quality software, I look to facilitate productivity & consistency while encouraging a mindset of collaboration & continuous improvement, both within the teams in which I work and beyond to the wider organization. Working within multiple feature teams, I ensure product backlogs are appropriately defined such that sprints can be planned effectively to deliver to the company’s objectives. I lead and participate in agile ceremonies across my teams & am the primary contact for escalation and management of risks / dependencies. Exhibiting strong stakeholder management skills, I look to cultivate positive working relationships, across the organization, as required for my projects. In addition to my day-to-day Scrum Master role, I have also assumed additional responsibilities including being part of the internal Jira administration group & also taking on the role of Engineering stream lead for a strategic product launch program. Show less

Frimley, Surrey, United Kingdom

Working within the Change Management team I was responsible for gathering and understanding business requirements on a range of projects and change initiatives. Working across the organization with stakeholders from varying levels I deliver requirement documents, conduct feasibility studies, produce designs/models to support the delivery of the change initiatives. I also assumed the role of Agile ‘champion’ within the Change Management team, coaching / training peers, identifying and… Show more Working within the Change Management team I was responsible for gathering and understanding business requirements on a range of projects and change initiatives. Working across the organization with stakeholders from varying levels I deliver requirement documents, conduct feasibility studies, produce designs/models to support the delivery of the change initiatives. I also assumed the role of Agile ‘champion’ within the Change Management team, coaching / training peers, identifying and supporting other Agile adoption initiatives across the wider organization. While doing this, I initiated the setting up of an Agile guild to further aid the maturing of the agile mindset and methodology throughout the entire Travelex organization. Show less

Theale, Berkshire, United Kingdom

Primary responsibility was to elicit, analyse, communicate and validate requirements - enabling Agile software development teams to deliver to a high standard. Working closely with the Product Owner and other stakeholders, I ensured product backlogs were aligned with the product strategy / roadmap and prioritised appropriately. Additionally, I played a key part in the ongoing transformation to an Agile organisation in leading the teams I was aligned with through transition to an agile… Show more Primary responsibility was to elicit, analyse, communicate and validate requirements - enabling Agile software development teams to deliver to a high standard. Working closely with the Product Owner and other stakeholders, I ensured product backlogs were aligned with the product strategy / roadmap and prioritised appropriately. Additionally, I played a key part in the ongoing transformation to an Agile organisation in leading the teams I was aligned with through transition to an agile way-of-working; supporting newly-appointed Scrum Masters in understanding the key tenets of agile (e.g. agile ceremonies) and developing in the role within a Scrum development team. I was also part of an internal Agile Coaching guild, formed to ensure the agile mind-set continued to be implemented and is matured across all organisational teams (not just software development). Show less

Guildford, United Kingdom

Core responsibility was for the elucidation, specification and acceptance of requirements for Electronic Lab Notebook (ELN) software, utilized by Enterprise-level customers either on-premise or in the cloud (SaaS) to securely capture, share and leverage scientific data. Reporting into the Product Strategy division, I work closely with Product Management to develop product vision and roadmaps, and with Product Delivery (Development) to ensure the necessary requirements are understood and… Show more Core responsibility was for the elucidation, specification and acceptance of requirements for Electronic Lab Notebook (ELN) software, utilized by Enterprise-level customers either on-premise or in the cloud (SaaS) to securely capture, share and leverage scientific data. Reporting into the Product Strategy division, I work closely with Product Management to develop product vision and roadmaps, and with Product Delivery (Development) to ensure the necessary requirements are understood and delivered. Fulfilling the role of Product Owner embedded in Agile software development feature teams, I managed the product backlogs to ensure products meet customer needs - creating, refining, prioritizing user stories, defining acceptance criteria and verifying this is met. Participation in Agile ceremonies (stand-ups, planning, show & tells, retrospectives), ensuring continual alignment between the business & technical sides of the organization, maintaining focus of the development teams on the overarching product vision and managing the expectations of stakeholders (both internal & external). Show less

Weybridge, Surrey, Uk

Extension of UK Product Management role to assist Group Product Director in developing and driving the strategy for products which are utilized within the Bodyshop & Insurance sector of the automotive Industry across Europe in addition to continuing responsibility for suite of UK focused products. Projects included defining product requirements for multiple markets to support the replacement of multiple, locally-developed products to with one single European platform, realizing… Show more Extension of UK Product Management role to assist Group Product Director in developing and driving the strategy for products which are utilized within the Bodyshop & Insurance sector of the automotive Industry across Europe in addition to continuing responsibility for suite of UK focused products. Projects included defining product requirements for multiple markets to support the replacement of multiple, locally-developed products to with one single European platform, realizing significant cost savings in data acquisition as well increased efficiency across production and support. Show less

Weybridge, Surrey, Uk

Overall responsibility for a suite of off-line software products and on-line web applications developed for the Bodyshop & Insurance sector of the UK automotive industry generating annual revenue of c. £2.2m; including ownership of strategy, sales and marketing collateral, product documentation and processes (incl. order to cash, production, implementation, training & technical support). Led execution & delivery of a variety of projects relating to my area of the business, including… Show more Overall responsibility for a suite of off-line software products and on-line web applications developed for the Bodyshop & Insurance sector of the UK automotive industry generating annual revenue of c. £2.2m; including ownership of strategy, sales and marketing collateral, product documentation and processes (incl. order to cash, production, implementation, training & technical support). Led execution & delivery of a variety of projects relating to my area of the business, including new product development, enhancements to existing products, business process changes and customer implementation; with primary responsibility for gathering requirements, production of business cases, stakeholder management & communications. Included secondment assisting the Group Product Director to develop a central strategy for similar products within the wider European group. Show less

Southern Region, Uk

Field based role covering the Southern region of the UK, visiting customer sites to implement & configure a variety of software or web-based applications and supply required training.Supporting the helpdesk to clear faults and customer issues by physically visiting sites to perform troubleshooting and investigation on both software and hardware.Participation in testing of new products or enhancements and involvement in roll-out, upgrade and migration projects where my skills… Show more Field based role covering the Southern region of the UK, visiting customer sites to implement & configure a variety of software or web-based applications and supply required training.Supporting the helpdesk to clear faults and customer issues by physically visiting sites to perform troubleshooting and investigation on both software and hardware.Participation in testing of new products or enhancements and involvement in roll-out, upgrade and migration projects where my skills were also utilised to create/edit user manuals, implementation/administration guides and support documentation. Show less

Weybridge, Surrey, Uk

Promoted to be responsible for investigating & troubleshooting complex issues which were unable to be solved by 1st line support and been escalated. Technical support provided over the telephone and the use of remote access software.Being a direct contact for many key customers, I was also responsible for producing documentation for colleagues and customers and implemented new processes for more effective resolution of customer issues.Ability to train existing and new members… Show more Promoted to be responsible for investigating & troubleshooting complex issues which were unable to be solved by 1st line support and been escalated. Technical support provided over the telephone and the use of remote access software.Being a direct contact for many key customers, I was also responsible for producing documentation for colleagues and customers and implemented new processes for more effective resolution of customer issues.Ability to train existing and new members of staff on products and enhancements. Show less

Weybridge, Surrey, Uk

Providing 1st level/telephone technical support for multiple software and web-based products used by a varied customer-base.Maintaining the issues and resolutions on the central call-logging system and liaising with internal Test, Product Management & Development teams.

Weybridge, Surrey, Uk

Responsible for all administration related to a specific group of customer accounts and providing a link between customers, sales teams and the product manager.Promoting products to prospective customers over the phone, arranging sales visits and up-selling to existing customers.Co-ordinating the end-to-end process, from initial customer enquiry through to product implementation & training.

Weybridge, Surrey, Uk

Administrative role responsible for processing orders of new Motorcycles for the franchised dealer network.Liaison with third paty companies regarding the importation and delivery of ordered goods, including providing required information where goods were damaged in transit leading to an insurance claim.Collation of daily, weekly and monthly order & delivery figures for the UK Managment team.