Michael Razey Email & Phone Number

Woking, England, United Kingdom

Working across the entire IDBS portfolio, I collaborate with multiple teams & key stakeholders to ensure the delivery of valuable, quality software to customers. A focus of my role is to ensure the IDBS Portfolio is visible across the entire organization, with high availability & transparency of key information such as priorities, releases, status, risk &.

Guildford, Surrey, United Kingdom

As Scrum Master working with software engineering teams to deliver high quality software, I look to facilitate productivity & consistency while encouraging a mindset of collaboration & continuous improvement, both within the teams in which I work and beyond to the wider organization. Working within multiple feature teams, I ensure product backlogs are.

Frimley, Surrey, United Kingdom

Working within the Change Management team I was responsible for gathering and understanding business requirements on a range of projects and change initiatives. Working across the organization with stakeholders from varying levels I deliver requirement documents, conduct feasibility studies, produce designs/models to support the delivery of the change.

Theale, Berkshire, United Kingdom

Primary responsibility was to elicit, analyse, communicate and validate requirements - enabling Agile software development teams to deliver to a high standard. Working closely with the Product Owner and other stakeholders, I ensured product backlogs were aligned with the product strategy / roadmap and prioritised appropriately. Additionally, I played a key.

Guildford, United Kingdom

Core responsibility was for the elucidation, specification and acceptance of requirements for Electronic Lab Notebook (ELN) software, utilized by Enterprise-level customers either on-premise or in the cloud (SaaS) to securely capture, share and leverage scientific data. Reporting into the Product Strategy division, I work closely with Product Management to.

Weybridge, Surrey, UK

Extension of UK Product Management role to assist Group Product Director in developing and driving the strategy for products which are utilized within the Bodyshop & Insurance sector of the automotive Industry across Europe in addition to continuing responsibility for suite of UK focused products. Projects included defining product requirements for.

Weybridge, Surrey, UK

Overall responsibility for a suite of off-line software products and on-line web applications developed for the Bodyshop & Insurance sector of the UK automotive industry generating annual revenue of c. £2.2m; including ownership of strategy, sales and marketing collateral, product documentation and processes (incl. order to cash, production.

Southern Region, UK

Field based role covering the Southern region of the UK, visiting customer sites to implement & configure a variety of software or web-based applications and supply required training.Supporting the helpdesk to clear faults and customer issues by physically visiting sites to perform troubleshooting and investigation on both software and.

Weybridge, Surrey, UK

Promoted to be responsible for investigating & troubleshooting complex issues which were unable to be solved by 1st line support and been escalated. Technical support provided over the telephone and the use of remote access software.Being a direct contact for many key customers, I was also responsible for producing documentation for colleagues and.

Weybridge, Surrey, UK

Providing 1st level/telephone technical support for multiple software and web-based products used by a varied customer-base.Maintaining the issues and resolutions on the central call-logging system and liaising with internal Test, Product Management & Development teams.

Weybridge, Surrey, UK

Responsible for all administration related to a specific group of customer accounts and providing a link between customers, sales teams and the product manager.Promoting products to prospective customers over the phone, arranging sales visits and up-selling to existing customers.Co-ordinating the end-to-end process, from initial customer enquiry through to.

Weybridge, Surrey, UK

Administrative role responsible for processing orders of new Motorcycles for the franchised dealer network.Liaison with third paty companies regarding the importation and delivery of ordered goods, including providing required information where goods were damaged in transit leading to an insurance claim.Collation of daily, weekly and monthly order &.