Mohammad Redwan Email & Phone Number

Bangladesh

Duties/Responsibilities:• Monitor and ensure 100% delivery success.• Ensure proper hub management and operations by closely working with Hub In-Charge/Team Lead.• Plan and manage team to ensure sustainable growth.• Keep close connection with Hub Leaders in mitigating day to day crisis.• Analyze & communicate trend and ensure dynamic reporting to take sustainable growth decision. • Connect with concerned stakeholders in managing issues and further resolution.• Develop people and process in sustaining operational excellence. • Meet up SLA at regular basis. Ensure people plan and execute effectively. • Ensure Hub compliance at all segment.

Dhaka, Bangladesh

• Keep the consistency of product sales. • Implementing trade marketing strategy and communicating this to the Sales team. • Creating trade marketing plans for individual products and product ranges • Leading the entire activities of modern trade, e-commerce & corporate sales in the company • Supervising the activities of a team of 5 people, distributing task among them, and follow up their work & evaluating their performance. • Analyzing market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies

Dhaka

Sales Target AchievementChannel ManagementRetail Channel ActivitiesCustomer Experience

Bangladesh

• Take orders accurately across various channels (in person, phone, online)• Clearly explain menu options and answer customer questions (ingredients, pricing, promotions)• Enter orders into the system accurately and process payments (cash, credit cards, contactless)• Prepare orders for pickup or delivery (complete and correctly packaged)• Provide excellent customer service (inquiries, complaints, satisfaction)• Handle customer feedback and escalate unresolved issues• Maintain a clean and organized work environment• Collaborate effectively with colleagues

Executive Mba, Marketing

Post Graduate Diploma In Marketing Management, Marketing

Pgdhrm, Human Resources Management And Services

Masters Of Business Studies, Business Administration And Management, General, Passed

Activities and Societies: Marketing & Management

Bachelor Of Business Studies, Business Studies, Passed

Higher Secondary School Certificate, Business Studies, 58%

Activities and Societies: Debate Team, General Knowledge, Sports

Secondary School Certificate, Business Studies, 56%