Md. Sakil Khan Email & Phone Number

Navana Yusuf Infinity (Level-7), 16 Mohakhali C/ A, Dhaka - 1212

Humaira Bhaban. House # 115, Road-5, Block # B. Niketan Society, Dhaka 1208

IT Support Lead at BRAC Centre1. Manage team member2. Distribute duties and tasks within the engineers 3. Review completed tasks to ascertain compliance with standards 4. Monitor all team members and provide necessary advice and guidance.5. Coach all team members and motivate them to produce desired results.6. Organize trainings to teach team members new techniques and methods.7. Provide solution to complex IT related challenges in the organization.8. Provide top level VIP customer IT support with highly satisfactory 9. Take feedback from the floor warden and the user regarding provided IT support by the team members. 10. Play a role as floor admin/warden of IT support floor. 11. Tracking and managing work records12. Manage call center13. Provide Remote support and end on site support14. Provide international user support via remotely 15. Operating system install16. Data backup and transfer17. Software installs and configuration 18. Software troubleshooting 19. USB and Network printer install and configuration 20. Printer troubleshooting 21. Laptop/Desktop hardware troubleshooting 22. Internet connection setup and troubleshooting 23. Antivirus install, configuration, and troubleshooting24. Smart phone support 25. Data backup and restore on Smart phone26. Install, configuration and troubleshooting Smart TV, Flipboard, Projector and other Smart device 27. Email support (online and client app like outlook)28. Online Meeting support via zoom, google meet, Microsoft team29. Hybrid online-offline combine video conference meeting support at BRAC Centre, BRAC Centre Inn Auditorium, conference room and outside of office as per customer requirement 30. IT assists inspection in BRAC Centre and Branch office (As per requirements)31. Network switch power backup health checkup monthly. 32. Provide IT support at branch office as per customer requirements.33. Communication with vendor to ensure services/support.