• Trained and mentored multiple teams of 5-10 associates and provided Real Time support by analyzing and explaining patterns of tasks so they can learn about uses and implications of SOPs and tools.• Held skill development session projects to provide tips to improve performance and point out process defects.• Conducted ORT (Operational Readiness Testing, during 10-15 minutes of shift start) for mentees as per requirement, deliver ORT feedback and submit report to Advisor, Supervisor… Show more • Trained and mentored multiple teams of 5-10 associates and provided Real Time support by analyzing and explaining patterns of tasks so they can learn about uses and implications of SOPs and tools.• Held skill development session projects to provide tips to improve performance and point out process defects.• Conducted ORT (Operational Readiness Testing, during 10-15 minutes of shift start) for mentees as per requirement, deliver ORT feedback and submit report to Advisor, Supervisor and Trainers.• Responded to Associate support requests (i.e. Escalations and Andon Cords) in real time providing education to Associates with the goal of achieving timely first contact resolution, as well as a remarkable & reproducible Customer Experience. Show less

• Handle contacts for North America and Europe Operations and provide assistance to resolve issues with Account / Inventory / Product and Brand on the Amazon retail website .• Contribute to the simplification and improvement of the process by testing new methods and tools.• Identified gaps and drives improvement/ optimization initiatives that work toward a metric improvement within processes to increase performance.• Demonstrated ability to dive deep into process while performing… Show more • Handle contacts for North America and Europe Operations and provide assistance to resolve issues with Account / Inventory / Product and Brand on the Amazon retail website .• Contribute to the simplification and improvement of the process by testing new methods and tools.• Identified gaps and drives improvement/ optimization initiatives that work toward a metric improvement within processes to increase performance.• Demonstrated ability to dive deep into process while performing root cause analysis to identify issues and recommend a solution. Show less

• Worked as a Data Scientist (Intern) to create a NLP based A.I (Artificial Intelligence) Chatbot. • Used Google Dialogflow to create the Machine Learning model which can detect and understand input from users in real time.• Created name entity and intents to train the Machine Learning model so it can proceed with the input and lead to the most relevant decision flow.