Developed and executed the learning solution content strategy for three primary markets comprised of $140M in annual contract value (ACV) while leading teams to develop award-winning digital learning content to six LMSs, 34K customers, and 31M users.Modernized and standardized content creation practices by leveraging generative artificial intelligence (AI) tools that increased productivity of team members by 10%, increased quality by 8%, and reduced costs by $80K.Leveraged robotic process automation (RPA) AI to innovate content production processes and automate repetitive content delivery tasks resulting in cost savings of over $37K.Collaborated cross-functionally with product leaders to create data-driven, strategically aligned content roadmaps that resulted in award winning online courses, including ten Telly awards and one Brandon Hall award.Aligned team capacities with content roadmaps, resulting in 12.8K new weighted minutes of online courses, completion of 175+ projects, and the maintenance of over 6K online courses in 2023 using agile methods.Integrated content production teams from over ten different acquisitions with a “best practices” approach to retain and upskill top talent and foster a unified content development approach.Created innovative learning experiences by identifying market trends, conducting competitor analysis, and collaborating cross-functionally to implement features like scenario-based video, adaptive learning, and customer content augmentation.Transformed over 3K courses from acquired companies into a single brand and user experience to facilitate the sales process, minimize maintenance burden, and standardize on a world-class learner experience while delivering translated content at scale.Empowered team members to grow their craft through competency gap analysis, goal setting, professional development plans, and consistent feedback on performance.

Inspired teams to develop award-winning online courses and apps, resulting in seven Brandon Hall awards.Developed and monitored course quality assurance dashboards to ensure all content was accurate, interactive, engaging and met all quality standards.Implemented course production dashboards to make data-driven decisions on course production processes by evaluating costs per minute, team work hours per course hour, team capacity burndown, and overall time to market.Delivered course quality assurance and production dashboard feedback to teams to demonstrate progress and unify teams.Presented at five thought leadership industry conferences on topics ranging from virtual reality, to micro learning and intelligent learning solutions.Developed augmented reality (AR) and virtual reality (VR) apps to assess customer adoption.

Built an online learning team from the ground up, establishing guidelines, processes and standards for the design, development, and delivery of online courses to two LMSs.Implemented agile course development methodologies, developing over 70 hours of online courses quarter over quarter.Presented at thought leadership industry conferences on topics that included leveraging offshore development teams to scale content production, and how to manage projects with limited budgets.

Led teams in the design and development of instructor-led training (ILT) and custom online learning solutions for the US Department of the Navy in the areas of project management, continuous process improvement, and performance management.

Designed and developed ILT and online learning courses, and facilitated change management activities to close skill gaps for Enterprise Resource Planning (ERP) implementations and upgrades for customers to include the Food and Drug Administration (FDA), Johnson & Johnson Health Care Services, US Oncology, Wyndham Worldwide, and the Florida Department of Children and Families (DCF).