Mariana Siqueira Email & Phone Number

Brasil

São Paulo, Brasil

Company: OmnilinkGoals: As a Business Analyst at Omnilink, my main objective is to identify and implement solutions that improve operational efficiency and customer satisfaction, using a combination of data analysis and process modeling. This includes applying advanced requirements analysis and process modeling techniques to ensure that the solutions developed meet business needs. In addition, I am committed to developing interactive dashboards with Power BI, providing strategic insights to support informed and impactful business decisions.Challenges: Challenges include integrating complex systems such as ERP, TMS, WMS, and SDK, as well as dealing with the analysis of large volumes of data to generate insights that guide strategic decisions. It is essential to collaborate effectively with cross-functional teams, using agile methodologies and process modeling techniques, to identify opportunities for continuous improvement and implement technology solutions that add significant value to the company and customers.Technologies and Hard Skills:• Process Modeling: BPMN, UML• Data Analysis: SQL, PL/SQL, Power BI, Advanced Excel, Tableau• Project Management: Jira, Trello, MS Project, Agile Methodologies (Scrum/Kanban)• Technical Documentation: Confluence, Visio, Lucidchart• Development of Use Cases and User Stories• Prototyping: Figma, Axure, Balsamiq• Integrated Systems: ERP, CRM, TMS, WMS, SDK• Business Intelligence: Power BI, Tableau, QlikView• Risk Analysis and Mitigation: Risk Assessment Techniques, Contingency Plans• Process Automation: RPA (UiPath, Automation Anywhere)• Collaboration and Communication: Microsoft Teams, Slack, SharePoint

São Paulo, Brasil

Company: Seguros UnimedGoals: As a Business and Customer Experience Analyst, my goal is to transform data into strategies that improve the customer journey and drive business. I strive to ensure that decisions are based on solid insights, resulting in greater operational efficiency and customer satisfaction.Challenges: Tackling the challenge of mapping and optimizing the entire customer journey, from acquisition to retention, identifying critical points for improvement. It is also essential to maintain clear and efficient communication with customers, ensuring that their needs are fully understood and met, in a dynamic and constantly evolving environment.Technologies and Hard Skills:• Data Analysis: SQL, Power BI, Tableau, Advanced Excel• Business Intelligence: Power BI, Tableau, QlikView• Project Management: Jira, Trello, MS Project, Agile Methodologies (Scrum/Kanban)• Process Mapping: BPMN, UML• Communication and Relationship: Microsoft Teams, Slack, SharePoint• Journey Optimization: Customer Journey Mapping, Design Thinking

Bacharelado, Information Technology Project Management

Curso Técnico Integrado, Auxiliar Administrativo

Education record