Advaana Inc is specialized in Google Analytics 4, Adobe Analytics, Data Management, Data Insights, Generative AI also expert in Digital Analytics.Providing outsourcing solution to potential customers by understanding their background, needs and objectives; scoping and assessing their readiness for outsourcing; providing them with a comprehensive approach and workplan; and educating them on the benefits of outsourcingDue diligence and proposal development for many multi-million dollar accounts across various verticals, including financial and healthcarePlanned, manage, and deliver IT services for Fortune 500 financial customersEmployed and executed a three-shift workforce model with a globally dispersed team customized to client needs, which lead to immense customer satisfaction and repeat businessIdentified cost containment initiatives for customers, implemented solutions that led to huge annual cost savings.

Primarily responsible for marketing Bench Consultants (Own H1B, USC, and GC) byposting/submitting their resumes on various job portals.Involved in selling the bench consultants, including searching, qualifying, scheduling interviews, ratenegotiations and closing.Searching the requirements for the allotted bench from portals, groups and with contacts.Sharing the requirements with the consultants by his/her comfort ability used to submit the resumeto the recruiter.Speaking with the recruiters regarding the rate and getting the best as suggested by management.Arranged interview calls for consultants and gave my best to place them on projects as early aspossible.Worked extensively on marketing bench consultants.Keeping a track record of rate confirmation and making follow ups about the submissions.Maintained daily & weekly status lists of all activities through MS Excel.Get the updated resume from consultants and fetched the best requirements from job portals,prime vendors and other networking sites.

Responsible to provide excellent customer service, solving questions and complaints related toorder status, inventory, billing related queries, through web-chat and email based communicationtools.Responsible to save customers from deactivating the subscription of services & respond to othertypes of inquires.Responsible to receive high volume of incoming chat conversations and responds to inquires in amanner which meets quality and performance standards.Respond to customer complaints in a professional manner; attempt to resolve complaintssuccessfully in accordance with established guidelines.