Sufian Ali Mohammed Email & Phone Number

Chicago, Illinois, United States

Responsibilities include but not limited to --Extracting data from Database and compiling data for the team to work on-SQL integration, data warehousing and automation-Analyzing monthly data-Creating dashboards, scorecards and improvising it as per requirements-Finding and setting new metrics for team as per requirement-Finding correlations between various customer retention variables to predict churn-Running process for 800+ employees and sending out monthly reports to them-Ad hoc reporting-Analyzing the results in various programs and reporting them-Troubleshooting Microsoft access database-Tools which I work on (but not limited to): Access DB, SQL, Excel, Power BI

Hyderabad, Telangana, India

-Providing critical support to accelerate sales and business operations.-Managing complex business and challenges, and provide data-driven solutions to improve the operations process and successfully drive initiatives forward.-Leverage data tools such as Excel, SQL, Tableau and Salesforce.com to manage and optimize sales opportunity-· Work relentlessly to improve existing processes and using data driven decision making to make recommendations for systems, process, and business improvements-Use Excel for data analysis, creating reports, and building financial models.-Using Jira Manage and track project tasks and workflow for process improvements.· Develop SOPs, workflows, metrics, reports or other analytical tools to maximize productivity-Develop interactive and dynamic data visualizations to support decision-making processes.· Deliver innovative solutions.-Utilize Amazon's own business intelligence tool for data visualization and analytics.-Utilising data and develop creative processes to improve team’s performance.-Delivering results, experience processing large amount of data and report generation & management.

Hyderabad, Telangana, India

Working in a dynamic and fast-paced environment maintaining focus on customer issues.My work includes--Help sellers resolve a wide range of issues related to their accounts, product listings, orders, payments, and performance metrics.-Analyze seller performance data, trends, and metrics to identify areas where sellers can improve and grow their businesses on Amazon.-Create reports and dashboards that highlight key performance indicators (KPIs) for seller accounts, helping sellers track their progress and make informed decisions.- Leverage data analysis to provide sellers with actionable insights and recommendations for improving their sales performance and customer satisfaction.-Identify opportunities for process improvement within the Seller Support team and collaborate with colleagues to implement efficiency enhancements.-Help sellers resolve a wide range of issues related to their accounts, product listings, orders, payments, and performance metrics.-Expert in Amazon's seller tools, policies, and programs, and stay updated on changes and updates to provide accurate information to sellers.-Ensure sellers comply with Amazon's policies and guidelines, including intellectual property rights, product authenticity, and listing quality.

Hyderabad, Telangana, India

Worked in a team with experts in Amazon devices to foster a culture of innovation and agility to raise the bar for technical support in an evolving environment of interconnected devices and services.My role included--Assist in collecting, organizing, and analyzing customer data related to device usage, feedback, and preferences to provide insights that can inform product improvements.-Collaborate with data engineering teams to mase sure that customer device data is securely and efficiently handled and integrated into Amazon's data systems for further analysis.-Diagnose and resolve technical issues related to Amazon devices, including hardware malfunctions, software glitches, connectivity problems, and account-related issues.-Troubleshooting technical issues for software and hardware devices using in house tools-Assist customers in updating device firmware, software, and applications to ensure the latest features and security enhancements.-Resolve Wi-Fi and connectivity issues, provide guidance on router settings, and troubleshoot network-related problems affecting device performance.-Apply critical thinking and creative problem-solving skills to resolve unique and complex technical issues faced by customers.-Offer remote technical support to customers, remotely accessing their devices to troubleshoot and resolve issues when necessary.-Create and maintain reports and dashboards that track key performance metrics related to device usage, customer satisfaction, and support interactions.

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Master'S Degree, Information Technology

Data Analytics, Data Processing And Data Processing Technology/Technician

Data analytics in partnership with Microsoft at Springboard

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

Education record