- Worked on the process Land Ministry on behalf of Digicon Technologies Limited- Connected and discussed all customer inquiries over the phone on a daily basis- Maintain accurate customer records and order information in CRM system- Identify and escalate complex issues to supervisor or land experts- Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores

- Analyzing data to identify trends and opportunities for improvement in areas such as customer satisfaction, revenue generation potential, and conversion rates- Managing the day-to-day operations of an e-commerce business, including customer service, customer service representative team, field team, marketing efforts, and financial planning- Developing strategic plans for improving the company’s e-commerce presence over time to increase sales and conversions- Developing and implementing e-commerce strategies to improve sales and customer services, such as creating online promotions or new product offerings

- Worked on the product, Kormo Jobs on behalf of the local partner in Bangladesh (Skycon Solutions)- Managing fulfillment, inbound customer inquiries and providing proactive outbound support- Verifying and reporting service quality levels- Communicating with other team members to solve problems- Following up with the appropriate channels when mistakes are found- Training other quality assurance members on all verifying processes

- Created an inspiring team environment with an open communication culture setting clear team goals- Experience managing a team and the ability to lead and influence excellent performance along with good interviewing skills.- Recruited, oriented, and trained Operation Center Representatives to deliver high-standard customer service- Used Tools & Software: ClickUp, HubSpot, Sangoma Technologies Inc. & Open Virtualization Manager

- Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary- Address customer needs, comments, and complaints- Ensure all employees are working within outlined operating standards- Report on financial performance, inventory, and personnel