• Managed and provided support for Linux and Windows system environments, ensuring seamless operations.• Installed, configured, tested, and maintained operating systems, application software, and system management tools to optimize performance.• Maintained comprehensive documentation on IT inventory, procedures, policies, and communications, ensuring adherence to company standards.• Ensured the highest levels of systems and infrastructure availability, meeting company requirements and industry standards.• Implemented and maintained robust security, backup, and redundancy strategies, while actively monitoring and testing application performance to identify and resolve potential issues.• Extracted data from the system for further analysis and facilitated management's decision-making processes for future planning.

• Hands-on experience in installation, maintenance, and troubleshooting of HSBB, Core-End LAN, and LTE equipment.• Explored network infrastructure, wireless communication technologies, and data transmission protocols.• Collaborated within cross-functional teams to resolve customer issues and maintain uninterrupted communication services.• Applied meticulous techniques in attaching tag stickers to corresponding fiber cores on OLT and ODF.

• Supported a PhD student in the Faculty of Medicine and Health Sciences on a project titled "Metabonomic Changes Associated with Long-Term Statin Treatment."• Focused on the care and management of laboratory rats, ensuring their well-being and creating optimal experimental conditions.