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Mohammed Tahir Looking For A New Challenge is listed as Quality Assurance Manager at Saudi Telecom Company at Saudi Telecom Company, a company with 17616 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Mohammed Tahir Looking For A New Challenge.
Mohammed Tahir Looking For A New Challenge previously worked as Quality Manager at Saudi Telecom Company and SERVICE ASSURANCE & PROCESS MANAGEMENT PROFESSIONAL - CUSTOMER SERVICES at Reliance Communication Ltd.. Mohammed Tahir Looking For A New Challenge holds Master Of Business Administration (M.B.A.), Customer Service Management from Sikkim Manipal University - Distance Education.
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* ISO 27001:2013 Certified Lead Implementer professional* ISO 9001:2015 Lead Auditor certified professional* A Hardcore professional with 17+ years experience in Customer Service, Complaint & Query Management, Training, Recruitment and Product and Process management in Telecom Industry reflecting pioneering experience and record-breaking performance.* Sound knowledge in customer care models and in-depth information of capabilities and complexities of products handled.* Strong affinity in building and maintaining relationships with teams across various cross functions.* Well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both personnel and corporate goals.* Demonstrated ability to select, train and retain self-motivated team.Specialties: Customer Services •Process Efficiency • Quality Assurance • Relationship Management • Liaison & Training • Team Handling • Leadership Abilities • Strong interpersonal skills •Service Assurance • Client Interaction • Service Operations • ISO 9001 • ISO 10001 • ISO 10002 • ISO 14001 • ITIL V3 • ISMS
Listed skills include Leadership, Team Building, Bpo, Human Resources, and 46 others.
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Riyadh, Saudi Arabia
Currently working as a Quality Manager with STC (Saudi Telecommunications Ltd.) through Servion Global Service Ltd for their Contact Center Technology team. Service Operation Optimization as per ITIL Industry standards Work Load optimization. Enhance KPI and SLA as per standard and optimize the key measurement parameters. Taking care of all Internal as.
Mumbai, India
Internet Data CenterWorked with Reliance Internet Data Centre in Service Assurance Department mainly handling Crisis Management, Incident Management, Problem Management & Change Management methodologies. -- Single point of contact for the services hosted in Data Centre & to look after all operation related requests & issues. Presenting monthly tech checks.
Mumbai
Provided services while being part of the UAT team for new product roll out from product team to customer care team for migration. Processed lay out & continuously executed task for product improvementCoordinated with BPO to analyze the problem/issues faced by the FOCSR, SR & Complaint report to answer the query of the customer/enterprise and provided.
Mumbai Area, India
Monitored & supervised a team of 16 Customer Care Executives & handled the Process called ECFU, imparted knowledge in Networking, troubleshooting of equipments & MACD related issues of various Broadband Products of Reliance.Imparted knowledge & provided inputs in designing the BackOffice Processes, as in the team since the initial phase.Played significant.
Successfully addressed to customers' queries/complaints pertaining to Design and Content development andevolved quick resolutions with minimum turnaround time. Adeptly handled Key Enterprise Accounts for the advertisement of Products. Reviewed & interpreted the competition after in-depth analysis of market and executed numerous brand-buildingexercises.
Other employees you can reach at stc.com.sa. View company contacts for 17616 employees →
Abdullah Alharbi
Colleague at Saudi Telecom CompanySaudi Arabia, Saudi Arabia
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أحمد منصور الراجحي
Colleague at Saudi Telecom CompanyMakkah, Saudi Arabia, Saudi Arabia
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Muhammad Haroon
Colleague at Saudi Telecom CompanySaudi Arabia, Saudi Arabia
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Deemah Aljohaimi
Colleague at Saudi Telecom CompanyRiyadh, Saudi Arabia, Saudi Arabia
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Annabel Daniel
Colleague at Saudi Telecom CompanyAbuja, Federal Capital Territory, Nigeria, Nigeria
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Osam Almalki
Colleague at Saudi Telecom CompanyJiddah, Makkah, Saudi Arabia, Saudi Arabia
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Muhmmad Yasir
Colleague at Saudi Telecom CompanySaudi Arabia, Saudi Arabia
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Fawaz Alanazi
Colleague at Saudi Telecom CompanyRiyadh, Riyadh, Saudi Arabia, Saudi Arabia
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Abdullah Alrubayyi
Colleague at Saudi Telecom CompanyRiyadh, Riyadh, Saudi Arabia, Saudi Arabia
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Fatima Alfahad
Colleague at Saudi Telecom CompanyJiddah, Makkah, Saudi Arabia, Saudi Arabia
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Quick answers generated from the profile data available on this page.
Mohammed Tahir Looking For A New Challenge works for Saudi Telecom Company.
Mohammed Tahir Looking For A New Challenge is listed as Quality Assurance Manager at Saudi Telecom Company at Saudi Telecom Company.
Mohammed Tahir Looking For A New Challenge is based in Bengaluru, Karnataka, India while working with Saudi Telecom Company.
Mohammed Tahir Looking For A New Challenge has worked for Saudi Telecom Company, Reliance Communication Ltd., Tata Docomo Business Services, Reliance Bpo Private Limited, and Digital Graphics.
Mohammed Tahir Looking For A New Challenge's colleagues at Saudi Telecom Company include Abdullah Alharbi, أحمد منصور الراجحي, Muhammad Haroon, Deemah Aljohaimi, and Annabel Daniel.
You can use AeroLeads to view verified contact signals for Mohammed Tahir Looking For A New Challenge at Saudi Telecom Company, including work email, phone, and LinkedIn data when available.
Mohammed Tahir Looking For A New Challenge holds Master Of Business Administration (M.B.A.), Customer Service Management from Sikkim Manipal University - Distance Education.
Mohammed Tahir Looking For A New Challenge is listed with skills including Leadership, Team Building, Bpo, Human Resources, Call Center, Itil, Computer Network Operations, and Service Operations.
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