Michael Dudgeon Email & Phone Number

Sacramento, California

- Maintain consistent and regular attendance- Communicate effectively orally and in writing when dealing with the public and/or other employees- Develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools and equipment- Complete assignments in a timely and efficient manner- Adhere to departmental policies and procedures regarding attendance, leave,and conduct- Ensure strict confidentiality of beneficiary’s Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other establishedrules and regulations. - Adhere to the highest possible standards for performance and quality of work products- Pay attention to details in written documents- Accuracy in presentation of data, statistics, and conclusions- Willingness and ability to accept increasing responsibility and changing workpriorities- Effective use of interpersonal skills.

Citrus Heights

Responsible for serving as a liaison between clients and management, communicating directly with the customers to ensure an exceptional experience. Key Responsibilities: - Scout job sites, take building measurements, give pre-estimates to potential clients, and book appointments with customers accordingly.- Write and give reports to management in preparation of a bid.- Obtain signatures and payments or arrange for recipients to make payments.- Create and maintain records of clients using Microsoft Office. - Support customers' issues regarding features of service, maximizing customer satisfaction, and handling disputes to best meet the customers' needs.

Folsom, Ca

Professional Summary: Responsible for household management and care of adult at in-home setting. Responsible for all household duties including cooking, shopping, maintenance and financial management. Key Responsibilities: » Coordinated personal and medical matters and ran errands. » Organized activities to assist in the cognitive and personal well-being of adult. » Led engagement in regular social interaction, recreation, and exercise. » Monitored health conditions and made appropriate lifestyle adjustments to benefit individual.» Consistently practiced punctuality, dependability, active listening, attention to detail, and family communication.

Sacramento, California

Professional Summary: Apply professional expertise to complete administrative duties including assisting employees to sign up for webinars, update dependents for benefit coverage, and relay information to other benefit officers while maintaining excellent customer and staff relations.Key Responsibilities: » Sorted and organized thousands of employee benefit files.» Troubleshot webinar malfunctions and created associated spreadsheets.» Updated daily logs for incoming and outgoing mail with regards to high priority files.

Roseville, Ca

Professional Summary: Responsible for end-to-end dining experience of customers by providing a highly personalized service. Provided a visible presence to address customer requests promptly and effectively. Presented professional, friendly, and courteous service.Key Responsibilities:» Oversaw customer complaints and resolved the problem quickly for the benefit of the customer and the restaurant.» Provided individualized customer service to restaurant patrons.» Took food orders, prepared items, provided conflict resolution.

Folsom, Ca

Professional Summary: Demonstrated outstanding customer service, greeting customers, responding to inquiries, resolving customer concerns, and building customer base while exemplifying professionalism. Designed and constructed eye-catching and inviting window displays, as well as store merchandising.Key Responsibilities:» Thoroughly learned the company's product offerings and contributed to an increase in monthly sales. » Assisted with inventory management, analyzing merchandise quantities, anticipating sales based on previous income statements, and maximizing shelf space

Temecula, Ca

Professional Summary: Successfully met customer service expectations through daily communication, problem resolution, and appropriate follow-up. Performed installation, repair and maintenance of pipes, fixtures and other plumbing used for water distribution and wastewater disposal in residential and commercial buildings.

Bachelor Of Science - Bs, Business Administration And Management, General, ~3.2 Gpa

Activities and Societies: Toast Masters, Business Entrepreneurship Club Events, volunteered at various children events, and took an extra.

Associate'S Degree, History, ~3.4 Gpa

Activities and Societies: Basketball team, Toast Masters, Botany/Health meetings, extra 9 units in Mechatronics computer-based.