Matt Duff Email & Phone Number

* Define product vision, roadmap, and growth opportunities, and communicate with stakeholders throughout the project* Collaborate with internal and external contacts to analyze needs and align product roadmap to strategic goals* Work with product managers and business teams to create and maintain product backlog according to business value and ROI* Plan and prioritize product development and product feature backlog* Develop detailed product feature specifications and ensure they’re clearly understood by relevant teams* Mitigate roadblocks to achieving sprint/release goals* Lead the product-release plans and set expectations for delivery of new work* Serve as product ambassador for the Media Technology Services team internally and externally, sharing knowledge and answering questions

* Standardize enterprise video conferencing (Microsoft Teams), digital signage, background music, display technology for all collaborative spaces and conference rooms* Implement remote deployment & support process for full suite of collaborative technology platforms across large regional geographical footprint* Manage implementation of over 200 enterprise A/V integration projects, new build outs, and corresponding budgets* Support operational capacity of over 400 technology-equipped conference rooms, auditoriums, boardrooms, and training rooms across the region* Mentor, coordinate, and train junior staff members and hired contractors* Facilitate live events and "town hall" virtual meetings and presentations to 30,000+ simultaneous live viewers* Analyze and provide recommended technology solutions which enhance customer workflows

Grand Rapids, Mi, Us

Multimedia/technology design, project management, and engineering for Custer Technology clients in the region.* Coordinate installation of turnkey audio/video technology solutions* Manage customer expectations under strict timelines* Work closely with general contractors and varying trades on large construction projects

Minneapolis, Minnesota, Us

* Work with clients to design and develop innovative technology solutions that improve the way they work* Design, implement, and support technology for Steelcase North America showrooms, events, and facilities* Work with vendor partners to design/build/operate a finished system or facilityOnsite engineer @ Steelcase Inc.

Minneapolis, Minnesota, Us

* Primary 3rd level support for a 10,000 user messaging and collaboration environment (Exchange 2007/OCS/Postini/BES/SharePoint/LiveMeeting)* Act as an interface between Information Technology and Business end-users* Utilize Microsoft scripting technologies (PowerShell, Batch) to perform troubleshooting, complete tasks, improve task completion efficiencyOnsite engineer @ Steelcase Inc.

Minneapolis, Minnesota, Us

* Team lead for the IT service desk 20,000+ employee organization* Provided support for users globally* Improved, documented, and flowcharted procedures* Responsible for group's SharePoint* Active Directory and Exchange administration* Office (particularly Outlook) support (2003/2007/2010)Onsite engineer @ Steelcase Inc.

Washington, Dc, Us

* Responsible for 3 squad leaders, 9 fire team leaders, and 50 individuals* Served as the detachment's Administrative Leading Petty Officer (LPO)* Responsible for battalion satellite communications equipment valued at $1 million dollars, on which the safety of 800 personnel relied