Martine Dufour Email & Phone Number

London, England, Gb

London Area, United Kingdom

London, England, United Kingdom

♦ Implementation of NetSuite which is a Cloud ERP System: worked closely with the NetSuite support team to identify necessary processes and business use cases. Responsible for data transfer from legacy systems. Identifying and resolving issues directly with NetSuite through actions and meetings throughout the implementation process.♦ Led NetSuite user acceptance testing (UAT): recruited volunteers, created test scenarios, facilitated user sessions, raised issues with vendor, and tested resolutions.♦ Organised and led end-user training for the whole company, wrote documentation and facilitated weekly drop-in sessions to support adoption.♦ Stakeholder management: Liaised with different departments and stakeholders during the implementation of NetSuite.♦ Collaborated with the Head of Engineering during the technical integration of NetSuite.♦ Administration of NetSuite: Timesheets & expenses approval, reporting, liaising with Finance for customer invoicing.♦ Managed the NetSuite platform: setting up projects for Delivery Managers as well as users, roles & permissions.♦ Data Analysis - BambooHR: Generated reports and performed data integrity checks for key HR functions like resource management, timesheet approval, employee records, and work calendars.♦ Proactively generating and reviewing key reporting metrics for resource management: employee records & work calendars.♦ Harvest Forecast (our previous time tracking & resource planning tool): Managed projects, timesheets, expenses, and trained new staff on Harvest.

London, England, United Kingdom

HR Responsibilities:♦ Maintain personnel records (BambooHR).♦ Own the onboarding process for new employees & offboarding for leavers.♦ Prepare HR documents, like employment contracts, umbrella companyagreements for contractors.♦ Ensure BPSS checks are completed for all new hires (perm and contract).♦ Assist finance department with monthly payroll by providing relevantemployee information (e.g. leaves of absence, sick days and overtime).♦ Organising and facilitating weekly company meetings.♦ Employee wellbeing calls.Office Responsibilities:♦ Ensure the smooth running of the office (Lease, Maintenance, Cleaners, Suppliers, etc.).♦ Maintain relevant policies and procedures (Covid Safety, HSE, Fire, Carbon Footprint Plan, Home Working Assessments, etc.).♦ Organising events – internal socials and team building events♦ Taking minutes during weekly operations & monthly non-executive board meetings.♦ Book travel & hotel for employees.♦ Book couriers when required.♦ Assisting IT Support at the office

London, United Kingdom

I orchestrated the administration function for this government organisation including input into all aspects of the operation with a specific focus on financial management areas such as payroll, employee relations, invoicing, vendor management, budgeting, and reporting. I leveraged outstanding communication skills to liaise with all stakeholders while resolving problems and identifying areas for improvement. Some of my main contributions and achievements in this role included the following:♦ Maintained accurate employee details for payroll purposes (ADP Payroll) and managed sick leave and annual leave for all staff members while filing necessary reports for senior leaders and paying employer contributions to HMRC.♦ Managed private health insurance (Vitality) and pensions (Aviva & NOW: Pensions): processed monthly reports, enrolled new starters, submitted employees’ contributions, etc.♦. Managed benefit schemes (Childcare voucher, Eyecare plan, and Advance for Oyster card).♦ Facilitated annual accounting, tax, and audit cycles by filing monthly payroll reports.♦ Managed the accounts payable/receivable and invoicing process including extensive liaison with staff members to verify and validate supplier invoices before sending them to the Finance team for timely payment.♦ Prepared monthly expense reports to provide management with insights into debit card, credit card, and petty cash expenditures as a key aspect of the financial analysis and planning process.♦ Conceptualised a more efficient method of processing expenses involving automated scanning of receipts.♦ Acted as a key point of contact for internal and external stakeholders including vendors, suppliers, and IT teams.♦ Created a monthly budget for DGQL and six other departments in conjunction with executive leaders.

London, United Kingdom

I conducted several roles with this Social Media Management Agency focusing on administration and account management. I fostered strong working relationships with major international clients and collaborated with internal colleagues to carry out complex administrative tasks resulting in enhanced business processes and increased revenue. Some of my responsibilities and achievements included the following:♦ Spearheaded HR, Finance, and operations administration including recruitment, new hire onboarding, annual/sick leave, payroll, invoicing, supplier management, health and safety, emergency planning, and event management.♦ Delivered three payroll runs every month for a global team of freelancers and staff in a multi-currency environment.♦ Facilitated the implementation of a new accounting system (Paprika) in conjunction with the CFO and IT Director.♦ Validated and processed invoices from freelance partners and suppliers to ensure timely outgoing payments.♦ Contributed to the development of a comprehensive Emergency Response Plan (ERP) as a core element of the overall health and safety, risk management, and business continuity strategy. ♦ Organised a variety of special events and promotions including logistics, catering, guest planning, and travel.♦ Used bi-lingual skills to deliver social media management services for global clients including Sony-PlayStation and Nintendo.Reason for leaving: Redundancy

Various Locations

♦ Administrator, The Carlyle Group, London♦ Translation Resource Analyst, Xerox, Ltd., Slough♦ Translator & Administrator, Kantar Operations, London♦ Translator, Choice Language Services, Stevenage

London, United Kingdom

♦ Led a team of between 15 and 20 individuals. ♦ Managed the recruitment, selection, interviewing and training of new staff. ♦ Led regular appraisals for every team member and formal appraisals.♦ Assured the meeting of tight project deadlines.♦ Managed a 6-language online survey helpdesk for the US office.Reason for leaving: Redundancy

Bachelor Of Arts - Ba, Labor And Industrial Relations

Certificate, Economics