Mike Dumais Email & Phone Number

Hired as key member of executive leadership team of a start-up company; a national franchise holder of ADT alarm systems. In charge of four direct reports and a virtual sales team spread nationwide. Instrumental in helping transform company from a local footprint to a national company.◆ Conceptualized, developed and implemented an e-commerce solution to drive sales.◆ Lead and manage the entire process to spec, source, manage and direct contractor teams.◆ Created Affiliate Referral Agent Program; reset company marketing strategy.◆ Facilitated national agreements with NAREB, HAHREP, AREAA, etc.◆ Established and helped develop a scalable virtual sales team.

Provided hands-on sales and 0perations consulting for small businesses and start-ups.

Salina, Kansas, Us

Recruited into this role. Established long-term direct relationships with Veteran’s Affairs and Handicap/Medical Mobility Vehicle dealer relationships through the SE Region.◆ Successfully opened eight dealerships and and maintained an additional 52 in the SE Region.◆ Created and implemented a Company Dealer Merchandising Program◆ Conceptualized and developed an interactive map of the entire country, highlighting competition locations that pulled real-time data from the DMV to track competition sales.◆ Created and implemented a Marketing Sales Program, with a focus on all features of competitor’s products and how they compare / contract to company products.

Recruited into this position; hired to bring stability and consistency to the company. Managed field operations and sales for all stores (24), dealerships and vans rentals. Managed and led twenty eight direct reports and held full budget and P&L responsibility. Helped spearhead an aggressive growth venture, with the goal of consolidating a significant segment of a niche market to eventually sell the company. Initial investment of $5M, sold for $100M+ within four years. ◆ Professionalized dealership, service department, retail experience by implementing “Fortune 500” level operations and methods.◆ Successfully reduced selling payroll expense by 1.3% to sales (30% reduction); reduced commission “waste” from 30% to < 5%.◆ Instituted sales program to increase service sales (20%), vehicle sales (17%), EBITA (60%) FY’13.◆ Improved inventory turn from 3x to 6x annually leveraging a variety of creative techniques.◆ Reduced sales cycle from eight to less than four weeks, unheard of within the company.◆ Re-tooled CRM and created a more effective automated commission plan.◆ Reduced time and cost by implementing exception standards for using refurbished products.◆ Vastly improved efficiency and consistent performance improvements through leadership, management, innovation, automation. ◆ Performed a deep dive to determine actual cost of sales, procedural compliance and effectiveness in all areas, established benchmarks for all areas.

Recruited to this role; managed field operations and sales for 20 retail stores and 230 in the region. Hired as a Regional Manager; managed a district through training period in a very difficult period for the company in an effort to avoid chapter 11.◆ Developed store strategy and programs to improve management development to effect wireless penetration, service plan sales, store comps. ◆ Selected for Regional Managed, introduced reverse logistics as a cash generator for small electronics, that was adopted chain wide.

Recruited into this position and hired to help prepare the company to be sold. Oversaw and managed sales, support and day to day Operations for over 1300 clients. Spearheaded the creation and alignment of strategy, tactics, market segmentation, selling plans, compensation and HR functions.◆ Developed and implemented a successful sales plan that enrolled 1200+ new merchants. ◆ Directed and managed regional sales and operations for 350 small charities.◆ Created new training materials related to expansion and helped company maintain compliance with all government and banking regulations.◆ Successfully segmented company into Mall, Sports, Medical, Charitable, SMB and National.◆ Helped devise revenue strategies helping position company to be sold, including “eLayaway Mall”.

Miami, Florida, Us

Promoted multiple times to this position. In charge of developing and managing sales and operations of multiple large business segments. Identified and exploited opportunities with programs that included partner marketing and branding initiatives. Optimized company performance by introducing creative sales management metrics and detailed follow-up systems.◆ Successfully took business from zero to $1Billion in annual volume of direct sales, 200 business units, 127 training centers, 60 account executives and 200 SMB unites in four years.◆ Regional Sales Director of the Year 3x, Divisional Director of the Year 6k; Store Manager of the Year, Market Manager of the Year. ◆ Led the most profitable store, region and division in class, year over year. ◆ Created Technology Service Sales Commission Program and training for SMB, B2B, Technology and Retail Sales; created TAP Development Sales Management Training Program for sales and GMs. ◆ Successfully developed 69 of top 100 sales managers in President’s Club.◆ Established in-house White Box Manufacturing Program and program to capture SMB market.◆ Created TAP development program for Sales Managers; Region went from worst to first in six months service plan sales. Region also went to #1,2 or 3 in every metric.◆ Initiated “Green Book” standardized sales analyses, merchandising, and selling program.◆ Initiated “Red Book” standardized customer service, audit and procedure improvement program.◆ Initiated standardized store lay-outs, nationwide parts program and on-site services.◆ Developed and implemented Home Theater Program nationwide-wide; stablished wholesale tech parts business.

Miami, Florida, Us

Miami, Florida, Us

Online, Us

Promoted to this position. In charge of 30 retail units, managing store operations in Metro New York region with $475M in annual sales. Achieved highest audit scores in the district; active participant in the operational conversion of five companies, representing >100 stores.◆ District Manager of the Year 3x, Store Manager of the Year 2x and Customer Service Award Winner 4x, perfect audit 2x.◆ Conceptualized, developed and implemented a new Courtesy Program; adopted company-wide.◆ Launched Extended Service Plan Program at the store level.◆ Successfully defeated union organizing attempt in metro NY.

Online, Us

Online, Us