Michael Duncan Email and Phone Number
Michael Duncan work email
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Michael Duncan personal email
Michael Duncan is a Senior Cyber Security Analyst at The Very Group at The Very Group. He possess expertise in customer experience, test planning, contact centers, system testing, process improvement and 31 more skills.
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Senior Cyber Security AnalystThe Very Group Sep 2022 - PresentLiverpool, Gb
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Cyber Security AnalystThe Very Group Jan 2020 - PresentLiverpool, Gb
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It Service Operations ManagerShop Direct Dec 2016 - Jan 2020Speke, Liverpool, Merseyside, Gb -
Information Technology Quality AssuranceShop Direct Mar 2015 - Dec 2016Speke, Liverpool, Merseyside, Gb
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Subject Matter Expert - Contact CentresSerco May 2014 - Feb 2015Lead test analyst for IPCC deployment into large scale contact centre enviroment. Test document design and implementation. Process and test documentation. User acceptance and functional testing. Pre and post implementation regression testing.
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Systems & Service SpecialistSerco May 2014 - Feb 2015•Configuration and administration of the systems and services supporting operations throughout the retail and financial services areas of Shop Direct.•Coordination of work requiring 3rd party supplier activities including changes in support of BAU and project delivery as well as fault management.•Provide analytical input and best practice recommendations for configuration of operations systems and services to deliver business change in an effective and efficient manor driving cost reductions and improving revenue streams.•Delivery of BAU and project change programmes involving operations systems & services.
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Arg Co-OrdinatorShop Direct Group Aug 2010 - Aug 2012Speke, Liverpool, Merseyside, GbARG Co-ordinator role involves, creating approving and amending of customer facing letters to the sum of £4.7million/pa.Challenging changes, seeking approval from relevant department owners, ensuring letters are compliant with all FS and DSR regulations.
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Subject Matter Expert - Contact Centres / Arg Co-OrdinatorShop Direct Group Aug 2010 - Aug 2011Speke, Liverpool, Merseyside, GbSME: Planning, testing and implementation of contact centre system changes. ARG: Create, ammend, and deletion of contact centre ARG letters for both FS and CC.
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Customer ServicesShop Direct Group 2010 - 2011Speke, Liverpool, Merseyside, GbResponsible for dealing with customer querys regarding missing parts, faulty, dangerous, and damaged goods.Upholstery, Electrical Aftercare, Multi Parts, Multibox.
Michael Duncan Skills
Michael Duncan Education Details
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Manor High SchoolMathematics.
Frequently Asked Questions about Michael Duncan
What company does Michael Duncan work for?
Michael Duncan works for The Very Group
What is Michael Duncan's role at the current company?
Michael Duncan's current role is Senior Cyber Security Analyst at The Very Group.
What is Michael Duncan's email address?
Michael Duncan's email address is mi****@****ect.com
What schools did Michael Duncan attend?
Michael Duncan attended Manor High School.
What are some of Michael Duncan's interests?
Michael Duncan has interest in Bmx, Overclocking, Gaming, Linux, Unix, Cycling, Microsoft, Remote Support, Motorcross, Software.
What skills is Michael Duncan known for?
Michael Duncan has skills like Customer Experience, Test Planning, Contact Centers, System Testing, Process Improvement, Business Case, Crm, Project Delivery, People Development, Performance Management, Business Transformation, Project Portfolio Management.
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