Michael Dundon Email & Phone Number

Coppell, Tx, Us

WWW.VIRTUALLYTOUCHING.COMSenior Insurance Agent / Broker licensed in: AK, AL, AR, AZ, CA, CO, CT, FL, GA, IL, IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, NE, NJ, NV, NY, OH, OK, OR, SC, TN, TX, VA, WA, WISupporting: Aliera, Altrua, Scott & White, United Healthcare, National General, United American, Blue Cross, OneShare, Mutual of Omaha, Bright Idea Long Term and Short Term Policies for Unemployed Seekers, Individuals, Families and Small BusinessProviding: Health Care Medicare Supplement Insurance Term and Whole Life Annuities Accident / Critical Illness Dental and Vision

Zurich, Ch

Mera Software Services is a research and software development company providing services for the international market of information and communications technology since 1993. Some of my accomplishments include: Establishing a subcontracting agreement between Mera and a global electronic components manufacturer and systems integrator within the IoT and UC market place resulting in over $1 million of ongoing revenue. Aiding in the creation of a business unit focused on the creation of SDN solutions with the BSS/OSS/NFV support systems.Worked to establish customer relationships for embedded code development with optical solutions manufacturers, resulting in ongoing development contracts.Developed a high level architectures for a robotics company, inclusive of IoT, bio-metrics, big data analytics and unified communications significantly adding to a Robot as a Service business model.

Plano, Tx, Us

Arrow S3 - Part of Arrow Electronics - is a large communications integrator for enterprise companies. • Developed a financial model and sold a contact center upgrade for 2000 agents, equaling $1.3 million at a 27% margin. Established financing for a credit challenged customer making the solution possible. • Developed a process to upgrade Nortel customers through leasing plans that eased the migration cost and avoided the RFP procedure. • Developed financial models for CCaaS as well as IaaS and cloud based VoIP solutions.

Westford, Ma, Us

Sonus is a global manufacturer of carrier grade session boarder controllers, primarily for the service provider market. • Developed a session management solution with session boarder controllers for a contact center in North Texas integrating Microsoft Lync and Avaya together. • Developed a financial analysis identifying an $11.7 MM savings in operational expenses over the first 12 months by deploying fixed mobile convergence technology for a global infrastructure company.• Developed SIP infrastructure for a major hospital, including network management architecture.

Eagan, Minnesota, Us

SPS is an Avaya business partner. I was hired to promote Information Technology solutions to enterprise companies consisting of voice, data, and video technologies. • Produced $1 million of qualified opportunities in the first six months, for voice and data networks.• Developed a cloud and financial re-engineering solution to buy back assets and host over a 5 year period, while adding accountability for support, upgrades, network performance and reliability.

Morristown, New Jersey, Us

Avaya is a global telephony solutions manufacturer. I conducted market research and built financial analysis tools, business models and marketing plans to launch technology services. I established a focused sales funnel for managed services directed towards enterprise infrastructure networks, as well as a funnel to support a $35 million quota for net new business. • Executed a process to buy back and upgrade assets, for a service delivery model back to the customer.• Developed and closed a $4 million sale for hosted messaging, with one of the largest service providers in the United States.• Developed financial models to analyze income statements and balance sheets to identify business imperatives.

Kista, Stockholm, Se

Director Strategic Business Ericsson is a global manufacturer of wireless infrastructure. I established relationships and identified new business opportunities with wireless network operators. I analyzed business plans and strategic objectives, operational processes and procedures, and annual reports to identify areas of opportunity for improvement. Prepared operational plans, budgets, business growth plans, and tactical market plans for information technology departments. Director Managed-ServicesI directed and ran the Managed Services Division consisting of 80 employees, supporting wireless infrastructure providers in the Americas. I managed the profit and loss of the division and created budgets to support the organization. I restructured the division from a losing concern to a profitable organization through infrastructure improvements and process re-engineering.

Domain Networks was a start-up company specializing in the design and development of network operation centers and network infrastructure management systems for telecommunications carriers. I designed the BSS/OSS platforms and systems for the FCAPS model. I Created and launched the business, developed the business plan and organizational model, developed financial projections and worked with financial institutions for accurate reporting.

Basking Ridge, Nj, Us

MCI was a nationwide telecommunications company with global interest associated with BT. As the Manager of Network Management Engineering, I was responsible for the design, development and implementation of network management solutions for domestic and international data services. I established network management alliances with KDD, Stentor, BT and Concert. I designed and deployed operation centers worldwide in support of international alliances.

Au

Mobile Oil was a global oil company. I designed and deployed global voice, data and IP network infrastructures for the corporate telecom department.

Bs, Computer Science

Diploma, Mathematics