Mark Dunning Email & Phone Number

Boston, Massachusetts, Us

Objective: To bring to light issues for clients and help them reduce organizational and cyber risk by addressing anomalous circumstances, events, and activity in their information infrastructure.• Conduct ISO 27001 assessments for client seeking initial certification including gap analysis and recommendations. • Provide strategic assistance to reduce non-conformities in the achievement of ISO certification including development and implementation of governance structures for risk, data, service. • Develop and orchestrate tabletop exercises on a myriad of potential risk scenarios including insider threat, ransomware, data breach, and DDoS• Develop risk strategies for AI.Result• Increase likelihood of successful certification by 50%. • Improve playbooks and reduce mean time to detect and mean time to respond by 20% or more.• Reduce the risk of data leakage for clients by 20%.• Drive down reputational risk from AI by 20%.

Boston, Ma, Us

Objective: To reduce vulnerabilities and costs by transforming regional and local Information Technology departments into a cohesive global function with a single strategy and budget.• Transformed what had been nine different regional and local IT functions into a single, global function with a single business aligned strategy, single budget, single set of standards and a single global culture.• Led successful global implementation of enterprise level systems such as CRM that transformed the ability of the firm to acquire and serve global clients. • Created a follow-the-sun service desk and adapted ITIL to our service management approach to support growth at scale.• Oversaw the creation of information security program where none existed previously. • Built Information Security and Governance Risk and Compliance programs in partnership with the Global General Council to ensure alignment. • Designed and implemented risk, data, spending, and technology governance strategies that combined with the information security and GRC programs eventually led to the firm receiving ISO 27001 and Cyber Essentials certifications.• Managed a budget of US$28M and directed the efforts of 80 staff worldwide. • Instituted a career development program that was modelled as the standard within the firm for developing a talent pipeline and keeping attrition low.Result: • Reduced IT operational costs by 15% and reduced vulnerabilities by 80%. • Reduced mean time to detect and mean time to respond by 50%. • Reduced non-conformities by 80%. • Increased governmental client revenue by US$2M and a decrease in risk exposure by 20%. • Delivered at or below budget 100% of the time. • Maintained customer satisfaction scores of 4.3 out of 5 globally • Improved our eNPS by 20% and kept attrition rates below 2% in a highly competitive market.

Boston, Ma, Us

Objective: To improve employee productivity by creating a customer service focused culture while reducing downtime.• Responsible for building the IT function from scratch. • Oversaw all IT activities from service desk to network design and support to application development.• Managed all vendor relationships and contract negotiations while managing a budget of US$10M.• Developed a customer focused culture and instituted a career development program while building the team to fifteen people in the US. • Responsible for coordination efforts across all IT departments internationally.Result: • Maintained customer satisfaction scores of 4.2 out of 5 over a seven-year period. • Maintained 99.9% uptime. • Delivered at or below budget 100% of the time. • Supported annual revenue and staff growth upwards of 11%. • Kept attrition rates below 2% in highly competitive markets.

Westford, Massachusetts, Us

Founded the Usher Syndrome Coalition, the foremost advocacy and support organization for people with Usher syndrome. Usher syndrome is the leading genetic cause of deaf blindness. The Usher Syndrome Coalition now supports families in 72 different countries. As Chairman, I delivered a Congressional Briefing on Usher Syndrome in 2015.

Maynard, Ma, Us

Founded the Decibels Foundation. Decibels provides support to families of children with hearing loss and trains mainstream teachers on teaching techniques for students with hearing loss in the Boston area. The Decibels Foundation won a CLASSY award for non-profit excellence in 2011.