Michael Duru Email & Phone Number

I am a versatile and dedicated person. A highly focused and self motivated goal getter. I have over 11 years experience in bank operations, retail, consumer and corporate banking.I worked as a Relationship Officer and Customer Service Officer at Zenith Bank PLC, with prolific experience in managing numerous clients, several credit portfolios and day to day business dynamics. My background in human relations, inform my mindful but productive approach.I am fuelled by my passion for excellent customer experience. I consider myself a ‘forever student,’ eager to both build on my academic foundations and trainings in Industrial and Labour relations; Financial Analysis skills; Essential Selling and Marketing skills; Credit risk management; Superior customer service; Operational risk management and Leadership, and also stay in tune with the latest business strategies through continued learning and professional development.My hunger for knowledge and determination to turn efforts into results have contributed to my success at Zenith Bank PLC. There, I established and managed plethora of customer banking relationships, processed and monitored many loan/credit facilities and rendered superior customer service.I previously worked as Interbank Settlement Officer and Client Service Officer, where I performed the following duties:Worked closely and in direct interface with customers Provided excellent customer service in response to clients’ inquiries.Ensured swift resolution of customers’ complaints.Identified errors and proffer solutions where necessary.Processed account to account transfers and settled inter-bank funds.Processed account proof and reconciled general ledgers.Rendered regulatory returns to appropriate authorities.Processed E-payment transaction and managed ATM.Daily reconciliation of electronic transactions and web payments.Processed and reconciled taxes and bill payments.Reconciled daily transactions and subsequent financial reporting.Hobbies: Music and Learning new skills.

Listed skills include Credit Management, Leadership, Presentation Skills, Management, and 10 others.