Matt Waggoner Email & Phone Number

Developed comprehensive quality control documentation and process to align with company, industry, and federal compliance standards. Standardized technical processes and ensured customer deployments were in compliance with updated standards. Identified technical inefficiencies and implemented cross-departmental strategies to streamline policies and procedures, resulting in cost reduction. Successfully executed on-site installation and go-live tasks, including building servers and desktop workstations, and integrating HL7 and DICOM workflows. Collaborated with customers, project managers, and internal stakeholders to ensure timely delivery and installation of all project requirements. Developed and presented courses for Novarad’s yearly continued education program for clients attending the user group.

Provided support to PACS Administrators and Radiology Departments across the United States. Quickly and effectively identified and resolved problems and issues that were communicated via phone or email. Tracked and documented all customer concerns, questions, requests, work accomplished, and issue resolutions in a timely manner. Worked to find solutions to problems and issues while communicating timely work action and updates to all relevant stakeholders. Responsible for identifying and communicating deficiencies in the product to development and other internal stakeholders.

Led a team of installation technicians, overseeing the planning, coordination, and execution of installations at customer sites. Managed all aspects of the installation process, including resource allocation, scheduling, and logistics, to ensure smooth and efficient installations. Implemented best practices and standard operating procedures (SOPs) to streamline the installation process, reduce errors, and improve productivity. Monitored and tracked installation progress, ensuring compliance with project timelines and customer requirements. Conducted performance evaluations, provided feedback, and mentored team members to optimize performance and foster professional growth. Maintained effective communication with customers, internal stakeholders, and other teams to address issues, resolve conflicts, and ensure successful installations.

Designed, implemented, and managed network infrastructure, including LAN, WAN, and wireless networks, to ensure high availability, performance, and security. Conducted network assessments, analyzed requirements, and developed comprehensive network designs and configurations. Collaborated with cross-functional teams, vendors, and stakeholders to ensure successful network deployments, upgrades, and migrations. Prepared and maintained network documentation, including network diagrams, configurations, and documentation of network changes.