Analyst / Sme
Kolkata, West Bengal, India
This project was under Banking domain working experience in Banking & Cards Managing client portfolio with diversified banking products & services. Working experience in Retail/Commercial banking. Managing day to day banking activities. distribution of daily SLA work item among the team members. Tracking the progress of SLA work items on hourly basis. Managing Daily volume, season volume, and campaign volume preparing daily weekly monthly reports dashboards & PPTs for Joint operation call.Participate in RPA bot development sharing knowledge to development team about the repeated process that has potential for RPA bot development managing RPA production issue identify the root cause of RPA failure and highlight to the concern team.