Michael Warden Email & Phone Number

Charlotte, Nc, Us

Raleigh-Durham-Chapel Hill Area

Product Owner in the Digital Strategy and Member Experience space.

Raleigh-Durham-Chapel Hill Area

• Managed JIRA, Confluence, and conducted Retrospectives after each Sprint for a CMS ACA Risk Adjustment project• Elicited user stories from Subject Matter Experts (SMEs) from OME and Healthcare business areas to develop dashboards within the A.I. natural language processing application, Clarabridge• Understood dependencies and Salesforce limitations to enable secure live chat to Student, Group: FI, and ASO (PG & Non-PG) members, as well as Providers• Strategized… Show more • Managed JIRA, Confluence, and conducted Retrospectives after each Sprint for a CMS ACA Risk Adjustment project• Elicited user stories from Subject Matter Experts (SMEs) from OME and Healthcare business areas to develop dashboards within the A.I. natural language processing application, Clarabridge• Understood dependencies and Salesforce limitations to enable secure live chat to Student, Group: FI, and ASO (PG & Non-PG) members, as well as Providers• Strategized with Product Developer to enhance the BCNC Pay By Phone IVRs for IU65 and SMA members• Participated in daily stand up calls with Core Team• Consulted with Business Architects to identify project risks and scope while developing Business Solution Documents (BSDs)• Managed Functional Requirements Documents (FRDs) and utilized the FRD in future state design sessions by cross referencing to ensure future state process flows were accurately portrayed• Facilitated meetings with stakeholders across business, technical, website (desktop & mobile app), data & analytics, compliance, training, communications, sales, marketing, vendor, and customer service areas to align objectives, gather requirements, and collect any additional relevant information• Analyzed various systems and their dependencies by evaluating technical and process related documentation to identify gaps and recommend new capabilities Show less

Raleigh-Durham-Chapel Hill Area

Converted full time to the client, Blue Cross Blue Shield of North Carolina.

Raleigh, North Carolina

• Team member of an Agile software development project for a Child Welfare Information System using Microsoft Dynamics 365 CRM.• Collaborated with Subject Matter Experts (SMEs) and technical teams (30+ people, including offshore) on both client and company sides to align system architecture and MSD 365 feasibility through Joint Application Design sessions• Defined and cultivated process flows (Visio), business rules, entity field data, wireframes (UI/UX), validations, navigation… Show more • Team member of an Agile software development project for a Child Welfare Information System using Microsoft Dynamics 365 CRM.• Collaborated with Subject Matter Experts (SMEs) and technical teams (30+ people, including offshore) on both client and company sides to align system architecture and MSD 365 feasibility through Joint Application Design sessions• Defined and cultivated process flows (Visio), business rules, entity field data, wireframes (UI/UX), validations, navigation, user access, etc.• Created, updated, and presented Functional Design Documents to client and cross-functional teams throughout software development life cycle (SDLC) and uploaded FDDs to SharePoint & Microsoft Teams• Tracked business requirements through a traceability matrix to ensure project deliverables were being met • Engaged in daily standup calls to report on status and provide next steps to Project Manager• 50% travel to client, 50% remote Show less

• Participated in a labor model refresh study to help client (Ross Dress for Less) increase sales and profitability by improving operational performance• Consulted with store managers and associates to better understand the difficulties they encounter while completing daily assignments• Addressed any outlying concerns discovered at stores and provided suggestions to management• Travelled throughout California, Arizona, and Washington D.C. to collect data on employee… Show more • Participated in a labor model refresh study to help client (Ross Dress for Less) increase sales and profitability by improving operational performance• Consulted with store managers and associates to better understand the difficulties they encounter while completing daily assignments• Addressed any outlying concerns discovered at stores and provided suggestions to management• Travelled throughout California, Arizona, and Washington D.C. to collect data on employee performance and customer behavior Show less

Rockville, Maryland

• Assisted in the development of business opportunities that supported the commercialization of software products and services in the fast-paced US healthcare industry• Consulted with administrative personnel to gather requirements and determine if our products had the capabilities they were seeking or if enhancements could be added to meet their business needs• Effectively learned the technicalities of our COTS software products for Sales Engineering purposes• Constructed… Show more • Assisted in the development of business opportunities that supported the commercialization of software products and services in the fast-paced US healthcare industry• Consulted with administrative personnel to gather requirements and determine if our products had the capabilities they were seeking or if enhancements could be added to meet their business needs• Effectively learned the technicalities of our COTS software products for Sales Engineering purposes• Constructed cost proposals for prospects; considering software solutions, licenses, resources, etc. • Evaluated and responded to RFPs, ensuring functional and technical requirements could be met• Tailored demonstrations of our system to potential clients by highlighting the functionalities that their organization needed or desired• Managed client accounts and their tasks using Salesforce for effective project management• Conducted research using databases, Internet, etc., to identify suitable hospitals which would benefit from adopting our system• Developed business relationships by traveling the country to attend conventions, meet with prospects, and deliver presentations• Trained new client’s managerial and staff users in both the full and lite renditions of our products• Assisted in customer support, web design, and sales and marketing activities Show less

Morgantown, West Virginia

• Combines creativity with technical precision to produce captivating aerial videography and cinematography to meet client's needs.• Unmanned Aircraft System Pilot (Part 107 Certified)

Remote

• Created viral videos with over 50 million views by recognizing digital media trends• Achieved over 100,000 subscribers across YouTube channels by understanding audiences• Creator of all unique concepts and footage found on monetized videos

Morgantown, West Virginia

• Performed data entry along with other computer related activities• Directly supervised the Friendship Room, a drop-in center for adults with mental illness• Increased the well-being of participants by listening and offering moral support

Morgantown, West Virginia

• Taught students how to create innovative solutions to real-world challenges using technology and hands-on activities• Introduced students to Grow-Boticists, how soil moisture and temperature can be monitored through the web using a Arduino platform• Assisted in teaching principles of embedded computer systems, soil science, and fundamental programming concepts