Dwayne Moore Email & Phone Number

Continental, Indiana, Maryland, Missouri, Ohio, Pennsylvania, Virginia, West Virginia United States

Oversee the operational management and strategic planning of Environmental Services, Dietary Services, and Registered Dietitian Services. Ensures delivery of high-quality, efficient, and compliant services across healthcare facilities, contributing to overall patient experience and organizational success. Key Responsibilities are Operational Leadership, Strategic Planning, Team Management/Development, Patient Experience/Satisfaction, Compliance Risk/Management, and Stakeholder Engagement. 9 direct reports 2,300 employees in 8 states. P&L $100M+.

Continental United States

Managed and expanded key national accounts related to Environmental Services, Dietary Services, and Registered Dietitian Services. Focused on contract management, ensuring annual increases, and fostering long-term relationships with clients to drive revenue growth and customer satisfaction. Key Responsibilities are Account/Contract Management, Annual Increases, Business Development, Client Retention/Satisfaction, Financial Management, and Cross-Functional Collaboration.

Ohio

Oversaw delivery and management of Environmental Services and Dietary Services across multiple healthcare facilities. Ensured operational excellence, regulatory compliance, and high-quality service delivery, contributing to improved patient outcomes and organizational efficiency. Directed the weekly operation of 186 facilities, 4 Regional Managers and 16 District Managers. Key Responsibilities were operational oversight, Regional Leadership, Quality and Compliance, Financial Management, Strategic Planning, Staff Development, Patient Experience.

Midwest United States

Drove sales growth and oversaw the operational management of Environmental Services, Dietary Services, and Registered Dietitian Services within a designated region. Ensured that sales targets were met, operational efficiencies were achieved, and high-quality services were delivered to healthcare facilities clients and patients. Key Responsibilities are Sales Leadership, Lead Generation and Sales Cycle Management, Operational Oversight, Team Management, Client Relationship Management, Strategic Planning, and Quality Compliance.

Ohio

Responsible for revenue attainment in Rental Therapy product lines, Secure, Grow and Convert assigned rental targets. Keep current on Healthcare Trends, Conduct Prevalence Studies and preset findings to key customersResponsible for the clinical and financial management in assigned rental accounts. Strategize with Account Executive to achieve assigned capital revenue goal and provide clinical consultation to post-acute care customer baseReport regularly on current rental revenue trends, conversion status and competitive issues to the Area Vice PresidentResponsible for monthly billing activities which include review of the billing report (Unbilled-596), open purchase orders (PO), days sales outstanding (DSO),Capitation Summary Reports, Revenue and AIU trending & Sales ForecastingPresent continuing education programs to RNs, RTs and Clinical Staff as well as product demonstration/training and Clinical In-servicing.

Midwest United States

Drove sales growth and oversaw the operational management of Environmental Services, Dietary Services, and Registered Dietitian Services within a designated region. Ensured that sales targets were met, operational efficiencies were achieved, and high-quality services were delivered to healthcare facilities clients and patients. Key Responsibilities are Sales Leadership, Lead Generation and Sales Cycle Management, Operational Oversight, Team Management, Client Relationship Management, Strategic Planning, and Quality Compliance.

York, Pennsylvania

Recruited to Administer all facets of production with challenge of improving output performance of under-developed area of production manufacturing gas tanks/fenders/oil tanks/ and other components for FL and Softail motorcycles.Direct reports; 24 staff. Responsible for scheduling and directing production operations, guided continuous improvement directives (quality, safety, costs, process flow and delivery), ordered and maintained materials inventory integrity, organized tooling repair and reduced critical asset down time; ensured operational adherence to union contact parameters and executed consistent with regulatory and plant safety requirements.Introduced cross-training and systematic rotation to maintain production consistency amidst staff absences and eliminate repetitive motion injuries and Workers’ Compensation claims; elevated skills and performance of employees surpassing production and reducing defect volume of veteran employees.Instrumental in implementation of department MRP relative to new production parts, administered Kan Ban system for all three department shifts, and contributed to lean manufacturing strategies; knowledge of manufacturing process prevented line shut down three times.Developed and solidified relationship with shift tool makers resulting in extra efforts to resolve die issues; relationship played pivotal role in saving $30,000 in potential production errors and ultimately enabled production continuation (shutting down line estimated cost of $10,000/minute).Improved production consistency, reduced changeovers, and lowered overtime throughout department with development of tracking system to monitor material supply and stock parts; tracking system alerted department of potential shortages.

Baltimore, Maryland

Managed entire scope of relationship between Harley-Davidson and Worthington Steel. Reduced steel rejects 50% and enabled dramatic reduction in fall out rates after directing steel mills and metallurgists to locate solution to lamination in bright rolls of steel; along with cost savings for both parties, manufacturing process for bright steels became stable also resulting in operating cost reduction. Successfully managed steel shortage issues derived from world production problems; maintained open line of communications with purchasing, operations, managers, and laborers to address potential issues and locate rework solutions ultimately enabling production consistency. Developed and implemented supply chains for several steel processing projects requiring locating, testing, supplier evaluations, risk assessments, capability studies, time and delivery, emergency response, and secondary supply; supply chains continue to grow even years after departure from company. Directed transition of Dyna platform (regarding requisite raw materials) to Kansas City. Supervised material requirements for new Softail plant and trials of new equipment as well as training of employees. Improved supplier ability to deliver on-time and meet quality standards with development of supply chain for nickel plated project (saving project from being put off for additional year). Supply chain secured under stressed time constraint with secondary sourcing and completion of supplier approval allowed engineers to enjoy First Production Event. Enabled product formation with die marks virtually non-existent after locating and implementing use of new deep draw lubricants. Process also enabled further processes to improve quality and lower reject rate resulting in over a million dollars saved annually

Charlotte, North Carolina And Ohio Area

Provided skin care solutions for patients throughout hospital and nursing home market. Applied Kaizen theory of work process and flow throughout Midwest United States. Set up Kaizen and Kan Ban theories of operation, and played instrumental role in establishing self directed workforce. Developed and implemented inventory program designed to track/control inventory, reduce costs and provide parts for numerous facilities throughout the Midwest United States.

Mba, Business Administration

Graduated with Honors 3.81 gpa

Bs, Hospitality Management

Activities and Societies: Memebr Phi Delta Theta Fraternity