Call Center Manager and Communications Expert. Skilled Blood Center Telerecruitment manager, strategically integrated into strong marketing team within a respected, vital non-profit company. Daily is tasked to build and maintain our blood supply in Greater Cincinnati area. Leader of 17+ professionals to cultivate relationships with our donors and support 30+ hospitals and medical centers. Previously, an exceptionally skilled manager at Consumer Relations/Call Center Service, delivering business results and strategic communication planning for fast-moving consumer goods (FMCG) products. For Global Consumer Relations (GCR), delivered detailed analysis reporting to the advertising leadership to guide and impact business decisions. Leading GCR project savings totaling $12 Million and service revenue hitting $7+ Million.Diverse corporate contact center experience and inspirational leadership skills, managing up to 60+ staff members and supporting high escalated issues and crisis situations. Was accountable for personnel reviews and feedback to strengthen growth and talent pool. Have extensive experience with Communication Planning, project management and handling escalated issues (e.g., project recalls, boycotts). Select Soccer Coach and University of Cincinnati Men's Soccer Hall of Fame.Head Boys Soccer Coach, Varsity Boys coach at Seven Hills, Finneytown and Amelia and Assist Varsity at Milford. Select programs, head boys coach at Cincinnati Classics, Town & County/NK United and assist coach at Beechmont Elite, Cincinnati United and Cincinnati United Cup. As player, set scoring records at UC across all categories, selected 4-time All-Ohio, 2-time All-Mideast teams.
Listed skills include Management, Team Building, Cross Functional Team Leadership, Strategy, and 23 others.
