I am leading the Theatres Programme at North Bristol NHS Trust which is set up to create and shape a 'Brunel' way of delivering Theatre Services. The programme's objective is to increase productivity to create additional incomeand reduce costs whilst enhancing both the patient and staff experience, underpinning theexcellent clinical reputation that theatres already enjoyed within North Bristol NHS Trust.I manage a number of work streams to shape a seamless process for the patient pathway, from the point the patient is listed for surgery to the point they are discharged to home or the ward after their procedure is completed.

Provided project management support to designing future directorate administration workforce models to meet the requirements of modern clinical teams; the right roles doing the right work, realising the benefits of new estate and technology and in so doing be more productive by up to £1m. • Delivered key technology and business enablers as part of a phased rollout of a transformative program for Patient Care Administration for the NHS North Bristol Trust. Deployed Digital Dictation Winscribe v4.2 to replace audio tapes with 5% improvements in transcription efficiency along with central deployment of transcription teams to realise benefits of the new 800 bed Southmead Hospital.

Acted as the functional bridge between AT&T, 3rd party remote hosting partner and design/operations teams in IT, to implement standardized business processes transacted in nine ERP systems into one single global Oracle R12 E-Business Suites and associated applications supporting a multi-billion 24x7 business. Worked and participated daily with AT&T and internal IT server delivery teams (remote) to lead and co-ordinate incident, problem, change and business continuity management ITIL aligned processes.Key Achievements⦁ Lead collaboration within IT to insure effective management, best practice and leverage of Services delivering 10% reduction of ERP related incidents and outages, 50% reduction in downtime hours representing $100k's of cost avoidance.⦁ Ensured Service Level Agreement (SLA) targets were delivered by establishing and constantly monitoring key performance indicators such as incident response and resolution times, response to escalations, storage and server deployment cycle times and quality of work. ⦁ Promoted partnership, sharing and understanding within IT Service Delivery and hosting partner (AT&T) with a weekly strategic review focusing on upcoming changes, application releases such as EBS point release or code deployment and any changes in priority resulting in significant improvement the working relationship, fewer escalations, out of hours support and reduction of re-work ⦁ Advocated, wrote and lead infrastructure changes impacting applications following strict ITIL change management process and attended global Change Control Boards for such as 16 TB Storage refreshes (moving from 3PAR to EMC) or OS upgrades, VMware guest patching, database or application go-live.⦁ Understood and communicated organisational, program and process changes to develop shared goals and experiences between the Global Service Delivery teams in the US, India and Asia, IT management in the US and US based hosting partner.

Lead a team of 7 DBA's supporting global applications based on Oracle 11 E-Business Suite ERP and Oracle DBMS in EMEA region and South America. Responsible for establishing databases, services and applications within supply chain business domain.Lead get well program for Brazil factory systems reducing system outages (key job performance improved by over 30%, I/O improved 22 times and storage demands reduced by 60%) with multi-million dollar site savings.⦁ Established cookie cutter approach to quarterly proactive maintenance of critical systems.⦁ Incident tickets reduction, L2 costs reduced $700K per annum.⦁ Supported all Oracle db at Motorola GSM products division, Swindon’s multi-million pound manufacturing plant operating 24 hour, 365 days.⦁ Reduced number of operational db from 28 to 16, standardised operation, configuration (Oracle Flexible Architecture), introduced consistent backup/recovery strategy - on-line/off-line backups, disaster recovery. Upgraded all oracle DBMS's.

EMEA Oracle DBA Team Lead on Motorola account after being outsourced to CSC, deployed Oracle DBMS on NHS (+$1Billion contract) account. In-sourced to Motorola 2007.⦁ 14 years of Oracle Database Administration experience. Good understanding and implementation expertise in DBMS and OEM, familiar with RAC and Oracle Grid, e-Business Suite.⦁ Efficient in database performance monitoring, diagnostic and tuning, backup and recovery, managing users/security. Proficient in support and maintenance, performance tuning, shell scripting, database upgrades and enhancements.

Motorola Ltd (Swindon) Site DBA Team Lead

Oracle DBA/Consultant