Implementation Manager
Current• Managed complex projects at more than 50 sites for TELUS strategic business customers like Best Buy Canada, The Co-operators General Insurance company and Pattison Food Group. Ensured that these projects flow seamlessly from conception through to completion, embodying the highest standards of quality, budget adherence, and timeliness.• Developed detailed project plans to monitor and track progress for each IT projects which helped to meet 80% of the customer commitment. Received the TELUS VP award for ‘Promise Made, Promise Kept’ campaign. • Successfully managed changes to the project scope, schedule, and costs by working with both upstream and downstream teams within TELUS to mitigate any potential crisis. • Skilled at using different project management tools to advance project workflow and track progress from conception to delivery e.g. Salesforce, WIP, Fox/Trace, MBS, JIRA etc.