- Provided strong technical leadership in all areas of the business by aligningdepartments with technology to achieve their goals and provide a highly reliabletechnology infrastructure.- Managed a team of highly technical IT Analysts and created a net new internaldepartment to address the organization's Systems and Engineering needs.- Set the vision for IT Support and Systems Engineering delivery to 800+ employees.- Oversaw the build out of Flock's IT Service Management… Show more - Provided strong technical leadership in all areas of the business by aligningdepartments with technology to achieve their goals and provide a highly reliabletechnology infrastructure.- Managed a team of highly technical IT Analysts and created a net new internaldepartment to address the organization's Systems and Engineering needs.- Set the vision for IT Support and Systems Engineering delivery to 800+ employees.- Oversaw the build out of Flock's IT Service Management and Identity AccessManagement programs.- Improved Average Customer Wait Time and Average Time To Full Resolution by 87% and57% respectively in the first 6 months.- Mentored and developed the careers of all team members through structured 1:1's andpersonal development time for certifications and extra curricular learning.- Managed an annual budget for the Information Technology function.- Owned the Onboarding and Offboarding process by deploying robust automation ofaccount provisioning and a Zero Touch hardware deployment infrastructure.- Fostered close relationships with VAR's and other vendor partners to scale the companyquickly and efficiently. Show less

- Set vision for worldwide IT support delivery to 1000+ employees across all workplace preferences.- Lead 4 domestic and international facility moves and 1 net-new facility build as the organization entered the Indian market.- Served as the People Manager and Technical Leader for a team of IT Support Engineers, including career and personal development.- Established and monitored SLA and IT support ticket metrics, directing resources as needed to maintain a world class and white… Show more - Set vision for worldwide IT support delivery to 1000+ employees across all workplace preferences.- Lead 4 domestic and international facility moves and 1 net-new facility build as the organization entered the Indian market.- Served as the People Manager and Technical Leader for a team of IT Support Engineers, including career and personal development.- Established and monitored SLA and IT support ticket metrics, directing resources as needed to maintain a world class and white glove support experience.- Improved overall / combined SLA success rate from allowing space for the organization to grow and mature.- Oversaw project prioritization and resource allocation for the IT Support Engineering team. - Set the quarterly and annual project priorities in collaboration with the Head of IT and other IT functional teams.- Managed vendor relationships across a wide variety of IT services, consultants, procurement vendors, and software vendors.- Streamlined deployment of Onboarding and Offboarding services with a zero-touch mindset and automated the procurement and delivery of hardware assets.- Instituted minimum standard of development hours for all staff within my supervisory organization to focus on professional growth. Show less