Mohammad Zahirul Alam Email & Phone Number

Dhaka, Bangladesh

Working as a Deputy Manager & In-Charge in the IT & Billing Department of GETCO Telecommunications Limited, Interconnection Company in Bangladesh, from 01 March 2019 to-dateSupervise & Provide all type of technical support for the IT & Billing Team and ensure to perform their jobs efficiently within due time and monitoring of revenue inflow. Monitoring technical team for the end-to-end life cycle of support, operate, manage, modify, integrate, design and develop solutions for the entire Billing, Rating, Interconnection and Mediation for Interconnection Exchange (ICX) Operation of GETCO Telecommunications Ltd & International Gateway (IGW) Operation of HRC Technologies Limited.  Planning, Developing and implementation of IT Project and analysis of competitive price from suppliers to ensure cost effectiveness. Ensuring  Ensuring Technical support of Billing Server & technical reconciliation with operators Ensuring on-time support for operation & maintenance of all operators (Mobile, IPTSP, ICX & IGW) Supervising/Monitoring Operational job for billing department Developing/Review software as per project requirement Supervising all type of regulatory affairs ( BTRC & others)

Dhaka, Bangladesh

GETCO Telecommunications Ltd. DhakaServed as a Assistant Manager & Dept. In-charge (From Oct'15) in the IT & Billing Department of GETCO Telecommunications Limited, Interconnection Company in Bangladesh, from 1st April 2012 to 28th February 2019.Purpose of the Position:To provide all type of administrative & technical support for the IT & Billing and ensure to perform our jobs efficiently within due date and time and monitoring of revenue inflowResponsibilities: Ensuring Technical support of Billing Server & technical reconciliation with operators Ensuring on-time support for operation & maintenance of all operators (Mobile, PSTN, & IGW) Monitoring Operational job for billing department Developing/Review software as per project requirement Generating Monthly Invoice for all Operators Preparing revenue trend analysis report & Monthly call analysis report  Multidimensional revenue data analysis based on service, group, destination, time type etc & preparing Revenue report based on BTRC rules

Dhaka, Bangladesh

Served as a ‘Sr. Executive' in the IT & Billing Department of GETCO Telecommunications Limited, Interconnection Company in Bangladesh, from 22nd April 2010 to 31st March 2012Responsibilities: Monitoring Operational job for billing department Generating Monthly Invoice for all Operators Preparing revenue trend analysis report & Monthly call analysis report for Management Multidimensional revenue data analysis based on service, group, destination, time type etc & preparing Revenue report based on BTRC rules Responsible for Backup of Raw CDR in DVD & Tape Responsible for RSM Software ( BTRC & NMC) Monitoring & Controlling Access Control System & CCTV Regular Operation  Monitoring all IT Server (BTRC, DGFI, DISTROUTER, RSM, TMIDDLWARE, ZIMBRA, Localhost) Preparing revenue trend analysis report, weekly & Monthly report for Different Operators Responsible for all Type of BTRC Reports (Weekly & Monthly)

Dhaka, Bangladesh

Served as ‘Executive- Billing’ [Full-time Basis] in the Billing Department under Technical Division of TELE BARTA LIMITED, Leading National Land-phone Operator in Bangladesh, from 20th February 2006 to 30th April 2010Responsibilities:Ensuring smooth functionalities of IC (interconnect) as a key person & coordinate with other operators (Mobile & PSTN) & vendors (Motorola, ORG & Infozech) regarding Interconnect Billing Ensuring on-time support for operation & maintenance of all operators (Mobile, PSTN & ICX)Reconcile the Invoice and call analysis (verification & generation) & Call matching with other operatorsResolving Dispute issues with other operators through Technical & Finance concernDeveloping/Review software as per project requirementPreparing Change Request & developing of filtering rules as per POI(Operators) requirementDatabase Tune-up & database Shrinking & Reconciliation between ICAS CDR & MSS CDR monthly Adding New POI (Point of Interconnection) & New Gateway ID &New Rate/ Re-rating implement Daily back up and recovery and Schedule Job checking in Application Server as daily basisMonitoring Operational job for billing departmentMonitoring Intelligence Network (IN) related job for billing department Ensuring each projects smooth functionalities in billing departmentActivation of scratch card from system, inventory control; postpaid billing and credit controlImplementing Package & Tariff in to System & Daily Business Object Report update and deliverSubscriber Provisioning & Monitoring the Trouble Ticket Management.Preparing revenue trend analysis report to record the changes in revenue and sales infoMultidimensional revenue data analysis based on service, group, destination, time type etc & preparing Revenue report based on BTRC rulesAssist to Corporate Affairs department for different purpose & Corresponding with BTRC about subscriber’s information and network status report

Served as ‘Executive– Information’ [Part-time basis] in MANARAT INTERNATIONAL UNIVERSITY under ‘University Employment Program’, from 11th July 2002 to 19th February 2006Designing new student enrollment process, student counselingProviding logistics support in university administrative activitiesManaging necessary university related information in corporate databaseAssisting in course registration and advising of the studentsGenerating, developing plans and ideas for university promotional activitiesOrganizing seminars, symposium, workshops and other official programs

Bsc In Cse, Computer Science & Engineering (Cse)

Hsc, Science

Ssc, Science

M.Sc, Telecommunication Engineering; Telecommunication Engineering