Magdalena Zając Email & Phone Number

Prague, Czechia

Prague, Czechia

– Providing on-the-spot support to CRM advisors, enhancing their independence;– Developing CRM advisors' skills through regular coaching, de-briefing, and update sessions;– Monitoring and reporting on CRM advisors' performance and conducting comprehensive quality evaluations, ensuring adherence to guidelines and processes;– Process establishment/support/clarification, communication with other departments and centers on an operational level concerning particular cases; – Daily routine checks, technical issues support, ad-hoc monitoring of SLAs, proactively identifying the areas where the business processes can be shortened with the aim to increase the efficiency of operations.

Prague, Czechia

– Providing front and back office support to Air France, KLM and Delta Air Lines customers by processing requests according to set processes in line with internal and client procedures;– Communication with customers regarding baggage tracing, claim handling and compensation for baggage incidents and flight disruptions;– Handling legal and sensitive cases.

– Functional aesthetic design in the field of graphic design, which includes: total design, visual and corporate identity, spatial graphics, package design, advertising, poster and letter design for everyday professional, public and personal use.– Design of stage costumes for all media (theatre, film and television), managing the realisation of projects and following all their phases, research work, skills both in the field of construction and reconstruction of costumes, their elements and complete appearance.– Expert and creative jobs in the field of scenography, i.e. scenography for theatre (proscenium stage), as well as for alternative stage spaces, scenography for the film and TV (choice, adaptation and construction of objects).

Cracow, Małopolskie, Poland

– Partaking in the design and implementation of costumes and props for shows and outdoor performances, overseeing all project stages from research and design to construction and fitting with actors;– Managing budget allocation for specific aspects of projects;– Assigning tasks and provided guidance to less experienced design assistants, ensuring project milestones were met efficiently;– Coordination with staging equipment warehouses to ensure timely and accurate delivery of project elements.Performances: Biało-czerwona, Nowa Huta, Podgórski Bal Sylwestrowy, Biedni Polacy patrzą na getto

Master Of Arts - Ma, Scenography And Costume Design, A

Diploma carried out at the Theatre Space Design Studio (Scenography and costume design for the drama "Barbelo, on dogs and children".

Erasmus, Design And Applied Arts

Faculty of Applied Arts Courses: Urban Design, Theatrical Scenography, Stage Costume, Computer Graphic Basic in Industrial Design, Puppetry

Erasmus, Textile And Fashion Design

Faculty of Natural Sciences and Engineering, Department of Textiles, Graphics and Design | Academy of Theatre, Radio, Film and Television.

High School Diploma, Graphic Design, A

Activities and Societies: Chairwoman of the Students' Self-Government in 2013-14, diploma project covering illustration and typography.