Abhay Agarwal Email & Phone Number

Hyderabad, Telangana, India

Head AML Screening- Product Head, Revenue Management, Account Management Head Quality OperationsBack office Operations-Managing large teams in operations with PnL accountability, strategy, client development along side delivery

Hyderabad, Telangana, India

Hyderabad, Telangana, India

•Managing multiple operations portfolios •Leading large size teams to manage & supportend to end service delivery in accordance with SLA metrics• 100% client satisfaction on all metrics formultiple clients• Driving automation opportunities withinthe process• Conceptualizing, solution design,planning and execution of large-scale engagements. •Leading large and complex transition programs, anddelivering in challenging environments•Mapping business… Show more •Managing multiple operations portfolios •Leading large size teams to manage & supportend to end service delivery in accordance with SLA metrics• 100% client satisfaction on all metrics formultiple clients• Driving automation opportunities withinthe process• Conceptualizing, solution design,planning and execution of large-scale engagements. •Leading large and complex transition programs, anddelivering in challenging environments•Mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines; spearheading process transition initiatives• Product life cycle management • PnL accountability • New customer acquisition and managing existing relationships. Show less

Hyderabad, Telangana, India

-Profit-centre management of voice sales program for the leading food delivery aggregator in US-Independently managed the Program by achieving the Client’s KPI’s and service-level commitments with a team peaking at 1 Asst Manager and 5 Team Leaders and 120+ sellers-Successfully completed transition of the Program from a pilot.-Matched highest sales achieved by N American captive centre operations to expand further growth of the Programs.-Regularly achieving production targets… Show more -Profit-centre management of voice sales program for the leading food delivery aggregator in US-Independently managed the Program by achieving the Client’s KPI’s and service-level commitments with a team peaking at 1 Asst Manager and 5 Team Leaders and 120+ sellers-Successfully completed transition of the Program from a pilot.-Matched highest sales achieved by N American captive centre operations to expand further growth of the Programs.-Regularly achieving production targets, maintaining attrition below target and achieving high operating profit.-Develop staffing plans to increase seat utilization and reduce cost.-Responsible to drive good working culture to decrease attrition. Show less

Hyderabad, Telangana, India

-Managing end to end sales operations of a SaaS based product for a team size of 25 Inside Sales Reps.-Lead Management and email campaigns to create more pipeline-Achieved 5.5 Million USD in revenue in the first year of the launch of the product-Performance Management-Moving deals to POC and license negotiation-PnL accountabililty

Hyderabad Area, India

Vance Global - software and website development solutions company based out of the US and Hyderabad, India. It was bootstrapped along with 2 other co-founders. The business model was to provide quick website development services in T+3 days across USA and Europe for small and medium businesses. -Started with a 15 member team and ramped up to 50+ in less than 6 months.-Driving revenue upwards of 60k-80k USD a month-Creating strategies to improve the quality of the inbound calls… Show more Vance Global - software and website development solutions company based out of the US and Hyderabad, India. It was bootstrapped along with 2 other co-founders. The business model was to provide quick website development services in T+3 days across USA and Europe for small and medium businesses. -Started with a 15 member team and ramped up to 50+ in less than 6 months.-Driving revenue upwards of 60k-80k USD a month-Creating strategies to improve the quality of the inbound calls through SEO.-Managing P/L-Drive the sales team on finding and creating new opportunities on a regular basis.-Maintaining the daily sales dashboard to drive revenue, talk-time, daily conversions.-Managing internal stakeholders and vendors to ensure smooth operations. Show less

Hyderabad Area, India

As Sales Manager, managed a Sales Team of 25 Business Development Executives generating business for WizIQ from APAC. Middle East and Europe Regions. Key responsibilities include:o Driving inside sales team towards the monthly revenue goalso Drive the team towards early stages of sales cycle in order to capitalize on the opportunitieso Drive the sales team on finding and creating new opportunities on regular basis.o Maintaining the daily sales dashboard to drive no of calls,… Show more As Sales Manager, managed a Sales Team of 25 Business Development Executives generating business for WizIQ from APAC. Middle East and Europe Regions. Key responsibilities include:o Driving inside sales team towards the monthly revenue goalso Drive the team towards early stages of sales cycle in order to capitalize on the opportunitieso Drive the sales team on finding and creating new opportunities on regular basis.o Maintaining the daily sales dashboard to drive no of calls, talk-time, daily opportunities in order to maximize the pipelineo Ensure that the team maintains accurate information in the CRM Show less

Hyderabad Area, India

Inkriti is a mid-market Technology / Consulting Firm established in 2004 with expertise & capabilities across the ECM space. Our areas of expertise are: * Consulting: Best Practices, Training, Governance, Assessments, Reference Architecture * Microsoft Technologies (Certified Partner): SharePoint, Commerce Server, Project Server, CRM, BI, BPM * Web Content Management: E-commerce, Websites, Search, Portals & Intranets * E-business Application Development &… Show more Inkriti is a mid-market Technology / Consulting Firm established in 2004 with expertise & capabilities across the ECM space. Our areas of expertise are: * Consulting: Best Practices, Training, Governance, Assessments, Reference Architecture * Microsoft Technologies (Certified Partner): SharePoint, Commerce Server, Project Server, CRM, BI, BPM * Web Content Management: E-commerce, Websites, Search, Portals & Intranets * E-business Application Development & Maintenance: J2EE, .NET, PHP, Rails, mobile apps * Global Delivery: (QA, Offshore, Nearshore, Blended Rates) Show less

Hyderabad Area, India

As Sales Manager, managed a Sales Team of 10 Business Development Executives generating business for WizIQ from North America, South America and Europe Regions. Key responsibilities include:o Driving inside sales team towards the monthly revenue goalso Drive the team towards early stages of sales cycle in order to capitalize on the opportunitieso Drive the sales team on finding and creating new opportunities on regular basis.o Maintaining the daily sales dashboard to drive… Show more As Sales Manager, managed a Sales Team of 10 Business Development Executives generating business for WizIQ from North America, South America and Europe Regions. Key responsibilities include:o Driving inside sales team towards the monthly revenue goalso Drive the team towards early stages of sales cycle in order to capitalize on the opportunitieso Drive the sales team on finding and creating new opportunities on regular basis.o Maintaining the daily sales dashboard to drive no of calls, talk-time, daily opportunities in order to maximize the pipelineo Ensure that the team maintains accurate information in the CRM Show less

Hyderabad Area, India

-Accountable for completing sales objectives for all regions.-Account Management.-Live product demonstrations and ensure customer's product trial is successful.-Reach out to the prospects immediately as soon as the trial account is signed up and help customers use the product.-Building the pipeline and accurate follow-up.-Mentoring team members, providing ideas and implementation techniques on effective sales.-Worked on CRM Salesforce.com: - CRM Activity… Show more -Accountable for completing sales objectives for all regions.-Account Management.-Live product demonstrations and ensure customer's product trial is successful.-Reach out to the prospects immediately as soon as the trial account is signed up and help customers use the product.-Building the pipeline and accurate follow-up.-Mentoring team members, providing ideas and implementation techniques on effective sales.-Worked on CRM Salesforce.com: - CRM Activity management-Surpassed sales quota throughout the tenure.-Received appreciation from the CEO of Dimdim and the client for excellent customer service and selling ability. Show less

-Handled inbound chats for AT&T DSL customers.-Resolved internet connectivity and email issues.-Worked on third party computers, routers, antivirus and email clients.-Upselling New routers, DSL PlansApril 2007 till March 2008Got Promoted as a SME-Handled a team of 16 members.-Ensure that the team members are well equipped with the process knowledge and handle calls more effectively.-Take escalation calls when a customer requests to speak to a… Show more -Handled inbound chats for AT&T DSL customers.-Resolved internet connectivity and email issues.-Worked on third party computers, routers, antivirus and email clients.-Upselling New routers, DSL PlansApril 2007 till March 2008Got Promoted as a SME-Handled a team of 16 members.-Ensure that the team members are well equipped with the process knowledge and handle calls more effectively.-Take escalation calls when a customer requests to speak to a supervisor.-Timely classroom training sessions to clarify doubts and share knowledge about the recent process updates.-Monitor calls and deliver timely feedback.-Gauge the team member’s performance and make appropriate action plans to correct bad performance. Show less

Hyderabad Area, India

-Telesales Representative making outbound sales in the US and UK Market.-Sold electricity and gas connections in US market-Make the customers understand about the deregulation act-Similar deregulation act being passed out in the UK, made sales for 2 telecommunication companies competing against the monopoly of BT (British Telecom)Achievements:-Top seller in all the outbound campaigns dialed so far.-Made the highest sales in a week for a U S Process in the utility… Show more -Telesales Representative making outbound sales in the US and UK Market.-Sold electricity and gas connections in US market-Make the customers understand about the deregulation act-Similar deregulation act being passed out in the UK, made sales for 2 telecommunication companies competing against the monopoly of BT (British Telecom)Achievements:-Top seller in all the outbound campaigns dialed so far.-Made the highest sales in a week for a U S Process in the utility industry-Have received various awards of recognition in excellence for performance.-Was certified the Best Quality Sales for the second quarter Show less