• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Knowing our products inside and out so that you can answer questions.• Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments, and complaints.• Communicating and coordinating with colleagues as necessary.• Providing feedback on the efficiency of the customer service process.• Managing a team of junior customer service representatives.• Ensure customer satisfaction and provide professional customer support.

• Manage the staffing process, including recruiting, interviewing, hiring and onboarding.• Ensure job descriptions are up to date and compliant with all local, state and federal regulations.• Develop training materials and performance management programs to help ensure employees understand their job responsibilities.• Plan, monitor, and appraise HR activities by scheduling management conferences with employees, hearing and resolving employee grievances, training managers to coach and discipline employees, and counseling employees and supervisors.

• Answer and direct phone calls in a polite and friendly manner.• Welcome visitors in a warm and friendly manner, and answer any questions visitors have.• Maintain reception area and all common areas in a clean and tidy manner at all times.• Keep detailed and accurate records of visitor requests and of calls received.• Maintain the general office filing system.