Méadhbh Boyle Email & Phone Number

Dublin, County Dublin, Ireland

Amsterdam, North Holland, Netherlands

As the Head of Customer Support at WeTransfer, I oversaw a team of 21 individuals responsible for ensuring seamless support services across the company. Reporting directly to Senior Executives, my role involved liaising with internal and external stakeholders to enhance departmental efficiency and drive growth.I strategically planned and delegated project work, optimising business tools and introducing a digital learning platform to facilitate team development. Additionally, I spearheaded the research and procurement of an AI-powered chatbot, aimed at improving customer support efficiency.Through these initiatives, I successfully implemented a two-year major growth plan, demonstrating strong project and operations management expertise while consistently defining and reporting on key performance indicators (KPIs).

Amsterdam, North Holland, Netherlands

As a Customer Support Team Lead under the Head of Support at WeTransfer, I was tasked with managing and empowering the Customer Support team. My primary responsibilities included establishing and facilitating regular touch points with my team which included, 1:1s, facilitating workshops and feedback sessions with engineering teams to enhance collaboration and efficiency.I diligently monitored performance goals, delegated workloads, and advocated for the team's needs. Additionally, I focused on optimising tools, implementing manuals, and refining processes to ensure seamless operations. Through these actions, I fostered a culture of collaboration and continuous improvement within the team, resulting in enhanced efficiency and customer satisfaction.

Amsterdam, North Holland, Netherlands

Valencia, Valencian Community, Spain

I managed and oversaw key business accounts in the UK and Ireland, handling complaints, orders, and ensuring product quality information was effectively communicated to drive sales. Accountable for key account related turnover and revenue, I utilised feedback to inform product development and gained a deep understanding of key account goals and customer needs through effective relationship management and customer success. Successfully negotiated and closed a major contract renewal with one of our largest key accounts. This achievement resulted in a substantial increase in annual revenue and strengthened our long-term partnership, showcasing my ability to drive significant business success.

Dublin, Ireland

I oversaw all aspects of pharmacy operations in my store. This included managing pharmacy staff, ensuring accurate and timely medication dispensing, monitoring inventory levels, and maintaining compliance with regulations in collaboration with the pharmacist team. Additionally, I fostered long-term relationships with patients and customers, provided ongoing training and mentoring to the team, and facilitated effective communication with pharmacy sales representatives to maintain a competitive and cost-effective inventory.During a period of change within the team and company, I was promoted to Pharmacy Manager. In this role, I successfully managed the transition, providing support, mentorship, and fostering collaboration among team members. This proactive approach significantly increased employee happiness and overall well-being within the team.

Dublin, Ireland

I played a pivotal role in overseeing all aspects of pharmacy operations, including setting up a new store and dispensary. Responsibilities included accurate medication dispensing, inventory management, order placement, daily cash handling, and building strong relationships within the local community through expert healthcare advice.I successfully completed my Pharmacy Technician studies, earning qualification, and seized an opportunity to lead operations for the opening of a new pharmacy. Emphasizing customer support, I attracted and retained new customers, seamlessly integrating the store into the local community. This achievement highlights my commitment to professional development and contributing to the growth and community integration of Hickey's Pharmacy.

Dublin

In my role as a Senior Healthcare Advisor at Hickey's Pharmacy, a renowned Irish-owned Community Pharmacy Group, I focused on completing my pharmacy technician studies. With responsibilities spanning store merchandising, expert healthcare advice, skincare consultations, medication preparation, order management, cash handling, and administrative support, I actively contributed to the store's high-footfall operation.A notable achievement involved leading a successful skincare advice initiative, boosting sales and earning commendations for personalised service. This initiative not only enhanced the store's reputation but also strengthened customer loyalty, showcasing my dedication to exceptional customer experiences and overall store success.

Dublin, Ireland

As the Manager for Pharmacy O'Reilly, a prominent community and retail pharmacy, I played a pivotal role in overseeing all aspects of pharmacy operations. This encompassed managing the pharmacy staff, ensuring accurate and timely medication dispensing, monitoring inventory levels, and maintaining compliance with regulations in collaboration with the pharmacist team. Additionally, I fostered long-term relationships with patients and customers, provided expert healthcare advice to the local community, and engaged with sales representatives to ensure a competitive and cost-effective product offering.One significant achievement was leading an initiative to reorganize our dispensary and pharmacy shop floor. Recognizing the limitations in our dispensary space that impacted service efficiency and invited errors, I orchestrated a comprehensive overhaul. This initiative not only reduced the risk of shoplifting but also created a more efficient and sustainable workspace, resulting in improved customer and patient satisfaction, as well as enhanced team morale. The successful completion of this initiative highlighted my effective delegation skills and collaboration with stakeholders.

Dublin, Ireland

As a Healthcare Advisor at Pharmacy O'Reilly, a respected community and retail pharmacy, I played a vital role in providing expert healthcare advice and guidance to the local community. Additionally, I took on responsibilities such as training and mentoring new staff, liaising with sales representatives to maintain a cost-effective product offering, preparing medication under pharmacist supervision, and handling daily cash transactions. I also contributed to the store's overall maintenance and merchandising.A notable achievement includes being selected by management to initiate a pharmacy technician course funded by the company. During this course, I collaborated closely with our pharmacist, gaining valuable insights and guidance that enhanced my effectiveness in the pharmacy dispensary. This initiative allowed me to contribute more effectively to the pharmacist team.

Dublin, Ireland

Dublin, Ireland

Professional Diploma, Change Management, Distinction

Professional Diploma, Project Management, Merit

Btec Level 3 Diploma In Principles And Practice For Pharmacy Technicians, Pharmacy Technician