Meadhbh Sheppard Email & Phone Number

Stockholm, Stockholm County, Sweden

- Designed and maintained 300 conversation paths for the Customer Service AI Assistant across 26 markets.- Implemented continuous improvement strategies to optimize self-service processes for the Chatbot, resulting in a 25% reduction in errand rate.

Stockholm Metropolitan Area

Stockholm Metropolitan Area

Stockholm Metropolitan Area

Stockholm Metropolitan Area

Bangkok Metropolitan Area, Thailand

• Led community management protocols and operations of participants at Asia Internship Program.• Create new and manage ongoing relationships with partner companies to expand Asia Internship Program's growing network of connections within more than 20 industries in Asia.• Conduct online interviews and head the participant selection process, ensuring that participants are matched appropriately in accordance to participant preferences.• Heads the company's regular internal training procedures of staff, leading to consistently high levels of employee performance and productivity.• Prepare and review company and participant immigration reports and legal documentation.

Bangkok Metropolitan Area, Thailand

• Led the production Asia Internship Program's social media content and online presence (Facebook, Instagram, Twitter, etc.) while building upon the program's intern engagement experience.• Improved upon Asia Internship Program's Search Engine Optimization strategy ensuring the company places consistently and highly on public and online visibility.• Managed the company's recruitment and procurement process, overseeing a thorough application process that resulted in high level applicants that customarily fulfilled their duties and roles with partner clients.• Created and developed digital advertisement materials for Facebook, Instagram, and Google AdWords Campaigns, resulting in a click through rate of 8,000+, viewership, and audience engagement.• Utilizing Visual Basic to develop documentation with dynamic fields.

Bangkok Metropolitan Area, Thailand

• Specialized in teaching computer programs (Adobe Creative Suite, Microsoft Office, HTML, JavaScript) and general social studies.• Tutored high-performing students, ensuring that individuals were able to excel in their academic development.• Performed relevant administrative duties hosting parent-teacher meetings, conducted student reviews, and created original educational materials to facilitated students' learning progression.

Hua Hin

• Taught computer software (Adobe Creative Suite, Microsoft Office, HTML, Social Media, Digital Advertising) at a high school level.• Created and developed brochures, posters, and other promotional communications materials for the school's various programs.• Led the school's student-training program for public speaking, creative story-telling, and performance.

Nonthaburi, Thailand

Limerick, Munster, Ireland

• Received and facilitated more than 800 inbound customer calls monthly, ensuring highest levels of customer care and satisfaction while working in a fast-paced and demanding environment under pressure.• Processed more than 200 customer emails and communications monthly and guaranteeing that all issues and inquiries are properly addressed in an efficient and orderly manner.• Generated increased sales and revenue in the form of phone and phone plan upgrades on a regular basis for the company.