In my current role, I lead a team of five senior engineers (L2/L3) and manage IT support for over 40 financial clients across the U.S. My primary responsibilities include overseeing technical escalations (L3), project deployments, and the administration of Microsoft 365 solutions such as Teams, SharePoint, Exchange Online, and OneDrive for Business.Key Contributions & Achievements:Successfully managed the migration of over 500+ mailboxes from on-premises Exchange to Office 365… Show more In my current role, I lead a team of five senior engineers (L2/L3) and manage IT support for over 40 financial clients across the U.S. My primary responsibilities include overseeing technical escalations (L3), project deployments, and the administration of Microsoft 365 solutions such as Teams, SharePoint, Exchange Online, and OneDrive for Business.Key Contributions & Achievements:Successfully managed the migration of over 500+ mailboxes from on-premises Exchange to Office 365 using BitTitan and Hybrid Configuration Wizard (HCW), reducing downtime and improving operational efficiency by 30%.Spearheaded the implementation of Mobile Application Management (MAM) and Mobile Device Management (MDM) using Microsoft Intune, enhancing device security and compliance for all our clients.Led monthly patching cycles across 40+ client environments, ensuring compliance and minimizing security vulnerabilities.Optimized spam/mail flow and security settings within Office 365, improving email security and reducing spam-related incidents by a breakthrough number.Collaborated with cross-functional teams and stakeholders to deliver complex IT projects on time, maintaining an average client satisfaction score of 95%.Developed and delivered customized Office 365 tenant setups for new clients, focusing on scalability, security, and ease of management.By consistently driving successful migrations, enhancing cloud security, and managing a team of experienced engineers, I contribute to delivering scalable, secure, and efficient IT solutions tailored to the needs of global financial clients. Show less

I lead a skilled team of senior engineers, providing comprehensive IT support for multiple clients. I manage technical escalations (L3) and am the go-to expert for all Microsoft 365-related services, including OneDrive, Teams, Exchange Online, SharePoint, and Outlook.I oversee five engineers (L2/L3) and ensure timely project delivery, with a focus on client satisfaction, security, and system stability. I actively participate in monthly patching cycles to safeguard client… Show more I lead a skilled team of senior engineers, providing comprehensive IT support for multiple clients. I manage technical escalations (L3) and am the go-to expert for all Microsoft 365-related services, including OneDrive, Teams, Exchange Online, SharePoint, and Outlook.I oversee five engineers (L2/L3) and ensure timely project delivery, with a focus on client satisfaction, security, and system stability. I actively participate in monthly patching cycles to safeguard client environments.In addition to leadership, I take a hands-on role in key projects, managing full Office 365 setups, configuring mail flow, security, and compliance settings. I successfully lead migrations from on-premises Exchange to Office 365 using tools like Remote Move (HCW) and BitTitan. I also implement Entra AD Connect, along with Mobile Application and Device Management (MAM/MDM) solutions using Intune. Show less

Well versed with Exchange Online, Hybrid setup, AD Connect, Conditional access, SSO, Security and Compliance, Powershell, Auditing and Security for messaging infrastructure. Supporting high priority cases for same;Expertise in handling Mail-Flow routing and Mail-flow related issues in Exchange Online and Exchange on-premises servers (2010, 2013, 2016 &2019);Hands-on experience and knowledge of Hybrid, Cut-over, staged and IMAP migration;Well versed with Outlook/Office… Show more Well versed with Exchange Online, Hybrid setup, AD Connect, Conditional access, SSO, Security and Compliance, Powershell, Auditing and Security for messaging infrastructure. Supporting high priority cases for same;Expertise in handling Mail-Flow routing and Mail-flow related issues in Exchange Online and Exchange on-premises servers (2010, 2013, 2016 &2019);Hands-on experience and knowledge of Hybrid, Cut-over, staged and IMAP migration;Well versed with Outlook/Office Suite based troubleshooting on both Windows and Mac based OS;Represent my client and communicate with enterprise customers via telephone and written correspondence to find solutions for technically complex problems identified in Microsoft Office 365 and Hybrid environment;Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases;Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve issues. Collaborate with Technical Advisors and SEEs to troubleshoot complex issues;Consistently share best practices with team members. Act as a technical resource for broad and complex issues as well as create technical documents for internal references;Work on high-priority cases and leadership escalated cases to drive resolution and winning the customer always. Groom and deliver triages to new engineers and L2 engineers;Driving key KPIs for the project and up-skilling the skillset for the aligned engineers. Show less

As the technical lead for a premier customer support team, I managed a diverse workload focused on Exchange Online, AD Connect (Entra), and Outlook. My responsibilities included key result areas (KRAs) and various tasks to ensure seamless support services and client satisfaction.My expertise covered critical areas such as Exchange Online, hybrid setups, AD Connect configurations, conditional access policies, SSO mechanisms, security, compliance, PowerShell scripting, and auditing… Show more As the technical lead for a premier customer support team, I managed a diverse workload focused on Exchange Online, AD Connect (Entra), and Outlook. My responsibilities included key result areas (KRAs) and various tasks to ensure seamless support services and client satisfaction.My expertise covered critical areas such as Exchange Online, hybrid setups, AD Connect configurations, conditional access policies, SSO mechanisms, security, compliance, PowerShell scripting, and auditing. Handling high-priority cases, I delivered swift resolutions, maintaining operational continuity for premier customers.Specializing in mail-flow routing and resolving issues across Exchange Online and on-premises servers (2010-2019), I executed migration strategies and troubleshooted Outlook and Office Suite on Windows and Mac. As a client representative, I ensured proactive communication, identifying solutions for complex issues in Microsoft 365 and hybrid environments, emphasizing efficient relationship management and meticulous documentation.In collaborative efforts, I engaged in cross-team discussions, shared best practices, and mentored team members. Addressing high-priority and leadership-escalated cases, I guided new engineers and L2 technicians. Driving key performance indicators, I aimed to elevate aligned engineers' skills through up-skilling initiatives, fostering a culture of excellence and continuous improvement. My commitment contributed to exceeding customer expectations and delivering exceptional service consistently. Show less

I was promoted to the role of escalation engineer, a position that entrusted me with the vital responsibility of managing premier customers and addressing their complex issues with Exchange Online, Outlook, and AD Connect (now known as Entra). In this elevated capacity, I leveraged my extensive technical knowledge and problem-solving skills to provide specialized support tailored to the unique needs of our premier clientele.My duties extended beyond mere issue resolution; I served as a… Show more I was promoted to the role of escalation engineer, a position that entrusted me with the vital responsibility of managing premier customers and addressing their complex issues with Exchange Online, Outlook, and AD Connect (now known as Entra). In this elevated capacity, I leveraged my extensive technical knowledge and problem-solving skills to provide specialized support tailored to the unique needs of our premier clientele.My duties extended beyond mere issue resolution; I served as a trusted advisor, collaborating closely with premier customers to understand their specific requirements and challenges. By fostering strong relationships and delivering exceptional service, I ensured their satisfaction and cemented their confidence in our products and services.Moreover, as an escalation engineer, I played a proactive role in identifying trends and recurring issues, working in tandem with product teams to implement strategic solutions and enhancements. Through meticulous analysis and strategic intervention, I contributed to the continuous improvement of our products and services, driving value for both our premier customers and the organization as a whole. Show less

After thoroughly enjoying my tenure in the consumer space, I decided to pivot to the commercial side of the business. This transition provided me with a valuable opportunity to delve into new technologies and expand my skill set. With enthusiasm and determination, I embraced the challenge and embarked on a new journey as a front-line support engineer once again.In this role, I assumed responsibility for addressing support issues concerning Exchange Online and AD Connect (now Entra)… Show more After thoroughly enjoying my tenure in the consumer space, I decided to pivot to the commercial side of the business. This transition provided me with a valuable opportunity to delve into new technologies and expand my skill set. With enthusiasm and determination, I embraced the challenge and embarked on a new journey as a front-line support engineer once again.In this role, I assumed responsibility for addressing support issues concerning Exchange Online and AD Connect (now Entra). Delving into these intricate systems, I applied my technical expertise to diagnose and resolve issues promptly, ensuring the smooth operation of critical business infrastructure. Moreover, I actively engaged in continuous learning, staying abreast of the latest developments and best practices in the field to deliver top-notch support services to our commercial clients. Show less

After gaining invaluable experience in the front-line support team for Windows products and various other applications, I transitioned to a new and dynamic team tasked with managing global escalations concerning the Windows and Office product lines. Throughout my tenure on this team, I embraced a diverse range of roles and technologies, continually expanding my expertise and honing my problem-solving skills.Collaborating closely with my colleagues, we were entrusted with the crucial… Show more After gaining invaluable experience in the front-line support team for Windows products and various other applications, I transitioned to a new and dynamic team tasked with managing global escalations concerning the Windows and Office product lines. Throughout my tenure on this team, I embraced a diverse range of roles and technologies, continually expanding my expertise and honing my problem-solving skills.Collaborating closely with my colleagues, we were entrusted with the crucial responsibility of liaising with the client corporate team to address advocate, executive, and press escalations about consumer support. This demanded a high level of professionalism and agility as we navigated complex issues and sought timely resolutions to uphold customer satisfaction.In addition to managing escalations, I also played a pivotal role in supporting live services for the consumer space, including platforms such as Hotmail.com, OneDrive.com, MSN Explorer, and Bing Search. This multifaceted role involved troubleshooting technical issues, optimizing service performance, and ensuring seamless user experiences across these platforms. I was part of the support team that handled all escalations when Hotmail.com transitioned from the Delta protocol of Exchange Online in the backend. Our team collaborated directly with the product group to investigate issues related to migration and cases of data loss.Furthermore, I provided dedicated support for Surface devices, leveraging my technical expertise to assist users with troubleshooting hardware and software issues, optimizing device performance, and enhancing overall customer satisfaction. Through proactive problem-solving and effective communication, I contributed to the ongoing success of these essential consumer services and devices. Show less

I began my journey as a technical support engineer, dedicating my efforts to bolstering the consumer line of business. My initiation into this role coincided with the groundbreaking launch of Windows 8, where I proudly served as a vital member of the launch team.Within this capacity, I seamlessly operated across Tier 1 and Tier 2 support levels, specializing in the troubleshooting of Microsoft Office applications and various iterations of the Windows operating system, including Windows… Show more I began my journey as a technical support engineer, dedicating my efforts to bolstering the consumer line of business. My initiation into this role coincided with the groundbreaking launch of Windows 8, where I proudly served as a vital member of the launch team.Within this capacity, I seamlessly operated across Tier 1 and Tier 2 support levels, specializing in the troubleshooting of Microsoft Office applications and various iterations of the Windows operating system, including Windows 7, Windows 8, Windows 8.1, and Windows 10. My proficiency extended beyond the confines of the Windows environment, as I exhibited an exceptional command over addressing issues encountered on Mac OS platforms while utilizing Microsoft applications. This comprehensive skill set enabled me to provide comprehensive technical assistance, ensuring seamless user experiences across diverse computing environments. Show less

I started my personal blog www.ispeakab.wordpress.com and wrote more than 100 posts over period of four years. I was part of my blogging events and associated myself closely with IndiBlogger.in

I spent four years working in different freelancing positions across multiple industries. This included FMCG, Alcoholic Beverages and multiple other marketing companies. I worked as a freelance promoter for these companies.Some parts of these years were also spent selling credit cards as a freelancer agent once again.