Meadow King Email & Phone Number

Minneapolis, Mn, Us

Eagan, Minnesota, United States

St Paul, Minnesota, United States

● Results-oriented, hands-on professional with a successful record of accomplishments in quality assurance● Adaptable to the ever-changing reality of call center policies and corporate decisions● Adept at handling and protecting proprietary information and sensitive customer information● Major strengths: superb communication skills, competency, strong team-player, attention to detail, positive attitude● Dutiful respect for compliance to rules and regulations● Operate multiple software programs at once to assist customer quickly● Converse comfortably and professionally with external clients as well as interdepartmental employees● Discuss product knowledge and make recommendations that would benefit the customer or resolve issues● Contribute to customer loyalty by ensuring customers feel they are important, and worth investing time and effort● Wide breadth of knowledge of end user technologies

• Supported walk-up/call/chat/email/self-service generated incidents/requests from both global employees and external clients of Merrill Corp• Ensured courteous, prompt, effective, and detailed documentation of on-site/remote resolution for the following issues, but not limited to:o Password resets and account management through proprietary and 3rd party client and web-based applicationso Extensive remote software support for OS, browsers, proprietary and 3rd party applications on workstations including: software push/installation/configuration/tutorial/repair/reinstallation/updates, virus scan, user data cleanup, user data migration to cloud storage, map printers/scanners/network drives, printer connectivity and software errors, LAN/WiFi network connectivity (both in-office and remote locations), VPN access and connectivity, enterprise email setup for smartphones/tablets, MFA enrollment and configuration, and email spam filteringo Basic remote hardware support for desktop/laptop workstations including: battery, docking stations, monitors, mice, keyboards, and desk phones• Expertly managed Major Incident and Problem Management processes ensuring proper documentation of the incident and ensured concise and timely communications to stakeholders and product support teams, both on-shift and on-call• Contributed to and encouraged the development of information for the enterprise knowledge base, including processes for Major Incident handling

Greater Minneapolis-St. Paul Area

Provided first line call/email support for employees of Travelers with email related issues before and after Windows XP to Windows 7 rollout.Primarily handled the following issues:o Outlook .pst file repairs, Outlook repairs/profile rebuilds, reported Microsoft Exchange server outages, maintained Outlook distribution lists and generic mailboxes in Active Directory and Microsoft Exchange, configure setup/install/repair Lotus Notes, setup/troubleshoot enterprise email accounts/connectivity on mobile devices, ran mobile device resets when data was compromisedAs call rollover required, assisted with: o Password resets, VPN/Wi-Fi connectivity, OS/3rd party software updates/errors/tutorials, reported printer repair requests

Greater Minneapolis-St. Paul Area

Fielded calls, emails, live web-chats from external clients needing help with proprietary client/web-based legal products. Provided product tutorials and support for errors in browsers or installed software, and password resets as needed. Assisted during software installation to resolve technical issues and licensing verification.