Enhanced digital communications, crafting clear, engaging content across print, digital, and social media platforms. Increased social media views by 70% and social media engagement by over 400%.Spearheaded the continuous development and enhancement of the Tax Commissioner's new website, ensuring easy access to information for all residents.Established efficient processes and protocols to ensure timely and accurate information for internal and external stakeholders.Utilized diverse skillset spanning communications, digital strategy, content creation, event planning, design, media, web development, social media management, research, compliance, and coordination. Ably managed multiple projects simultaneously, adapting to dynamic situations, and communicating effectively with a variety of audiences.

Championed Financial Empowerment: Led the public awareness campaign for EDCAP, crafting compelling messages and presentations to secure state funding and reach New Yorkers struggling with student debt.Forged Community Connections: Partnered with media outlets and community organizations to develop outreach strategies, amplifying EDCAP's impact and raising awareness about financial literacy resources.Crafted Impactful Materials: Developed engaging curriculum and training modules, ensuring clear and accessible communication of complex financial topics for clients and volunteers.Measured and Communicated Success: Tracked program outcomes, translating data into compelling narratives to showcase client success stories and secure ongoing funding.

Empowered Through Communication: Managed volunteer recruitment and communication, crafting engaging materials and conducting training workshops to equip coaches with effective communication skills.Evaluated Communication Impact: Analyzed program data and volunteer feedback, refining communication strategies to maximize program effectiveness.Built Bridges with Media: Partnered with local media outlets to generate positive press coverage for the Financial Coaching Corps, amplifying its reach and impact.Developed Engaging Content: Wrote engaging training materials and client resources on personal finance topics, ensuring clear and accessible communication for diverse audiences.

Shaping a Citywide NarrativeBy authoring an engaging curriculum and outreach materials for the Financial Coaching Corps, raising public awareness about financial literacy and empowering volunteers across NYC.Advocated for Change: Collaborated with policymakers and stakeholders to develop impactful advocacy campaigns, shaping public policy and securing funding for financial empowerment initiatives.Communicated with Impact: Managed program communication, crafting compelling reports and presentations to secure funding and stakeholder buy-in for financial empowerment programs.Evaluated Communication Effectiveness: Analyzed program data and stakeholder feedback, refining communication strategies for maximum impact.

Crafted compelling research: Leveraged research expertise in statistics, economics, and evaluation to design and execute an original study on lending practices in low-income communities.Published impactful findings: Transformed research into a well-written and persuasive analysis, contributing to and shaping the public policy literature on the topic.Communicated complex issues: Presented research findings through engaging presentations and reports, effectively sharing insights with academic audiences and policymakers.

Crafting Impactful Narratives:Writing and EditingCollaborated with Dr. Robert Hawkins, writing and editing complex research articles and book chapters, ensuring clarity, accuracy, and impact for academic audiences.Analysis and ResearchConducted both quantitative and qualitative research, distilling complex data into clear and actionable insights for policymakers and program developers focused on improving the lives of low-income families and children.Strategic DirectionProvided strategic research-based recommendations to the institute, influencing program development and ensuring alignment with its mission.

· Managed two independent and fully-functioning tax preparation sites in Brooklyn and the Bronx · Supervised, trained, and quality-reviewed up to 10 tax preparers at a time. · Monitored the preparation of income taxes of varying complexity ensuring 100% compliance with IRS rules and regulations. · Navigated communication and planning with a wide-variety of clients, stakeholders, and staff in a time-sensitive, quality-centric environment with both hospitality and diplomacy.

Reviewer | The Wagner Review | New York | 2009-2010 Edition · Reviewed submitted articles and provided recommendations for selection to editors with knowledge of current policy topics, research design, and writing.

January 2006 ­ May 2006 · Conducted extensive research, prepared memos, and edited documents for Carter Center staff and policy advisors. · Provided support at press conferences and Carter Center meetings and presentations. · Anchored a team of policy interns in event planning, logistics, and implementation of the Center's flagship 2006 Human Rights Defenders Conference.