Reginald D. Meadows, Msm, Mha, Dba(C) Email and Phone Number

Respected as a consultative health partner improving lives and communities by engaging, training, developing, and recruiting brokers to optimize Medicare growth by promoting the Medicare value in Northeastern Connecticut counties.• Fostered enduring partnerships with Connecticut broker channels, enhancing their comprehension of Elevance Health's Medicare offerings and affirming the value of Anthem Blue Cross & Blue Shield plans.• Built data reports to analyze agent segmentation, weekly disenrollments, pending and processed applications, and year-over-year trends to understand opportunities and threats.• Provided training and coaching on new broker onboarding, new and changing products, age-in member transitions, retail strategy, monthly town hall webinars, and other meaningful training and development initiatives, and CE (Continuing Education) opportunities.• Maintained compliance in marketing and sales activities, stayed current with CMS and state insurance regulations, and coached agents to promptly oversee any sales allegations.• Partnered with internal teams, as well as local, regional, and national community-based health organizations, to advance the delivery of pioneering healthcare solutions to empower communities and enhance quality of life.

Founded a new community outreach perspective in Connecticut as the first community outreach delegate supporting the Medicare Advantage portfolio—empowering innovative leadership, agent support, coaching, and accountability for growth and success through New England.• Transformed the lives of several 100,000 prospects and members through compassion-oriented campaigns and events to improve care and the health of communities throughout New England with a membership of 745,000.• Named as the face of UnitedHealthcare for influential contributions in holding the number one market share position in New England and an industry-leading member retention rate of 97% in Connecticut.• Established and reinforced relationships with critical partners, community-based organizations, faith-based organizations, and government officials and agencies who serve our demographics. • Facilitated execution plans by networking with professional organizations to create opportunities for referrals, partnerships, and other engagement methods for agents and members.• Monitored, coached, and trained sales agents and interns through in-person and virtual educational support on culture, product information, selling skills, systems, and processes at UnitedHealthcare.

Nurtured new and existing relationships through community outreach initiatives within southwest Virginia – comprised of 34 counties and 14 independent cities; prioritized COR team synergy by supporting other Virginia regions, Mid-Atlantic, and Appalachia. • Served as a knowledge library of the UnitedHealthcare Medicare & Retirement Portfolio of Medicare Advantage, Medicare Supplement, and Dual Special Need Plan products.• Ensured complete compliance with pre-and post-event setup of events while adhering to Centers for Medicare and Medicaid (CMS) Marketing Guidelines.• Partnered with local Community & State outreach representatives in building solid relationships with community, faith-based, and provider organizations by identifying the essential needs of their populations. • Executed a series of 25 or more educational/sales events monthly to obtain lead generation and enrollments – pre-and-post COVID-19 pandemic.

Facilitated the full range of provider relations and service interactions within UnitedHealth Group, including working on end-to-end provider claims and call quality through written, electronic, and phone outreach.• Contracted healthcare organizations to collect demographic data to increase attestation compliance of 95% each quarter required by CMS in the US Northeast region – representing 27,000 providers and healthcare organizations.• Notified physicians about the awareness of cultural competency and the Americans with Disabilities Act (ADA) – improving overall care by creating stronger personal connections with patients.• Educated providers on UHC products by training on technology to increase adoption and ease of use of the physician portal and its future enhancements (Link, UHCprovider.com, etc.). • Mentored incoming hires and seasonal interns in sharing best practices and learning programs through virtual platforms to be successful in their chosen roles.• Performed leadership responsibilities through SME roles in team projects, community service, training implementation, and CAT specifications.

Represented the importance of ensuring a better quality of life by encouraging the execution of preventative care services within the growing senior market segment – Medicare and Retirement.• Assessed situations to leverage the benefits of healthcare solutions and advocacy for the member involving benefits, claims, and complaints through first-call resolution.• Modeled as a central liaison to a team of over 20 customer service representatives to recommend guidance in addressing members’ concerns.• Founded multi-organizational communication projects on a sitewide and national level – reaching an audience of 10,000 employees and participating in additional employee-engagement teams.• Hand-selected as a subject matter expert to support Convergys and Dialog Direct vendor sites in Sergeant Bluff, IA, and Highland Park, MI.